The Best Agent Assist Software in 2026
We researched agent assist software from official websites, including pricing pages, plan tables and product documentation. Products are ranked on the category’s core job, value for money and verified features, helping support leaders compare tools for real-time guidance and more effective service-agent workflows.
Our top picks
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Top ranked
Google Agent Assist#1 of 239.4/10Broad agent assist coverage with usage pricing across chat and voice.
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Runner-up
Agent Assist (auto-AGENTS™)#2 of 239.2/10A multichannel agent-assist suite for contact centers that need deep integrations.
Pricing on request
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#3 ranked
Cresta#3 of 239.0/10Cresta combines autonomous agents, agent guidance, and contact-center operations tools.
Pricing on request
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 23 tools, best first
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Best forTeams wanting broad agent assist at usage pricing
Broad agent assist coverage with usage pricing across chat and voice.
- Conversation summaries
- Next-best actions
- Suggested replies
9.4/10★★★★★Visit Google Cloud -
Best forLarge contact centers needing deep integrations
A multichannel agent-assist suite for contact centers that need deep integrations.
- Conversation summaries
- Next-best actions
- Suggested replies
9.2/10★★★★★Visit Commerce.AI -
Best forEnterprises combining agent assist and automation
Cresta combines autonomous agents, agent guidance, and contact-center operations tools.
9.0/10★★★★☆Visit Cresta -
Best forContact centers wanting broad embedded guidance
A broad voice-and-chat copilot with cited knowledge, recommendations, and live visibility.
- Conversation summaries
- Next-best actions
- Suggested replies
8.9/10★★★★☆Visit Level AI -
Best forOmnichannel teams already using RingCentral
A broad agent-assist layer for omnichannel teams already using RingCentral.
- Suggested replies
- Real-time guidance
- Knowledge retrieval
8.8/10★★★★☆Visit RingCentral -
Best forCompliance-focused multilingual contact centers
A compliance-focused platform for multilingual contact-centre analytics and agent guidance.
8.7/10★★★★☆Visit Feelingstream -
Best forPuzzel-centered teams needing practical assistance
A focused Puzzel add-on for live guidance, summaries, knowledge, and sentiment.
- Conversation summaries
- Suggested replies
- Real-time guidance
8.6/10★★★★☆Visit Puzzel -
Best forZoom contact-center customers
A broad AI copilot for teams already operating on Zoom Contact Center.
- Conversation summaries
- Next-best actions
- Suggested replies
8.5/10★★★★☆Visit Zoom -
Best forTeams prioritizing omnichannel and WhatsApp service
A broad enterprise service platform with strong WhatsApp routing, collaboration, and agent assistance.
8.4/10★★★★☆Visit Sprinklr -
Best forTeams focused on guidance, QA, and simulations
A broad agent-assist suite for guidance, retrieval, QA, and simulations.
- Conversation summaries
- Next-best actions
- Real-time guidance
8.3/10★★★★☆Visit Observe.AI -
Best forMessaging and voice teams needing copilot help
A broad copilot for voice and messaging teams that need AI guidance with human oversight.
- Conversation summaries
- Next-best actions
- Suggested replies
8.2/10★★★★☆Visit LivePerson -
Best forEstablished enterprises wanting guided workflows
A mature enterprise assistant combining live guidance, knowledge retrieval, and workflow automation.
- Conversation summaries
- Next-best actions
- Suggested replies
8.1/10★★★★☆Visit Uniphore -
Best forOmnichannel teams wanting adaptive agent workflows
Adaptive, omnichannel agent assistance with guidance, transcription, QA, and compliance tools.
- Conversation summaries
- Suggested replies
- Real-time guidance
8.0/10★★★★☆Visit Minerva CQ -
Best forOrganizations needing compliant voice and text guidance
A compliance-focused agent-assist platform for voice and text contact centers.
- Next-best actions
- Suggested replies
- Real-time guidance
7.9/10★★★★☆Visit SESTEK -
Best forContact centers needing transfer and after-call support
A broad agent-assist suite for transfer context, guidance, summaries, and transactional help.
- Conversation summaries
- Next-best actions
- Real-time guidance
7.8/10★★★★☆Visit Verint -
Best forTeams wanting low-cost general AI assistance
A broad AI assistant with low-cost entry pricing, enterprise connectors, and developer tools.
7.6/10★★★★☆Visit Amazon Q -
Best forTeams needing focused real-time coaching
Focused real-time coaching for contact centers and enterprise interaction teams.
- Next-best actions
- Real-time guidance
- Knowledge retrieval
7.5/10★★★★☆Visit OnviSource -
Best forQA-led teams adding live call prompts
A QA-focused agent-assist suite combining live prompts with conversation intelligence.
7.4/10★★★★☆Visit AgentAssist -
Best forTeams prioritizing automated QA and coaching
A QA-focused platform for automated scoring, compliance monitoring, and coaching.
7.3/10★★★★☆Visit Balto QA -
Best forCRM-centered teams needing core assist features
A CRM-connected AI co-pilot covering guidance, retrieval, replies, summaries, and next actions.
- Conversation summaries
- Next-best actions
- Suggested replies
7.2/10★★★★☆Visit Collab -
Best forMitel users needing cross-channel agent support
A Mitel-focused assistant for context, guidance, and knowledge during live interactions.
- Suggested replies
- Real-time guidance
- Knowledge retrieval
7.1/10★★★★☆Visit Mitel -
Best forFull contact-center buyers wanting built-in assistance
A broad cloud contact center suite with built-in AI assistance and workforce management.
7.0/10★★★★☆Visit 8x8 -
Best forTeams needing automated omnichannel support workflows
A broad AI support platform for automating inquiries across channels and handing off to people.
6.9/10★★★☆☆Visit Forethought
No tools match those filters.
Compare at a glance
| # | Tool | Paid from | Real-time guidance | Suggested replies | Knowledge retrieval | Score |
|---|---|---|---|---|---|---|
| 1 | Google Agent Assist | $0.002/unit usage-based | Yes | Yes | Yes | 9.4 |
| 2 | Agent Assist (auto-AGENTS™) | Yes | Yes | Yes | 9.2 | |
| 3 | Cresta | 9.0 | ||||
| 4 | Level AI Agent Assist | Yes | Yes | Yes | 8.9 | |
| 5 | RingCentral AVA Agent Assist | Yes | Yes | Yes | 8.8 | |
| 6 | Feelingstream | 8.7 | ||||
| 7 | Puzzel Advanced Agent Assist | Yes | Yes | Yes | 8.6 | |
| 8 | Zoom AI Expert Assist | Yes | Yes | Yes | 8.5 | |
| 9 | Sprinklr Service | 8.4 | ||||
| 10 | Observe.AI Real-Time Agent Assist | Yes | Yes | 8.3 | ||
| 11 | LivePerson Copilot | Yes | Yes | Yes | 8.2 | |
| 12 | Uniphore U-Assist | Yes | Yes | Yes | 8.1 | |
| 13 | Minerva CQ | Yes | Yes | Yes | 8.0 | |
| 14 | SESTEK Agent Assist | Yes | Yes | Yes | 7.9 | |
| 15 | Verint Agent Copilot | Yes | Yes | 7.8 | ||
| 16 | Amazon Q | $3/user/mo | 7.6 | |||
| 17 | OmVista AgentAssist | Yes | Yes | 7.5 | ||
| 18 | AgentAssist | 7.4 | ||||
| 19 | Balto QA | 7.3 | ||||
| 20 | Collab Agent Assist | Yes | Yes | Yes | 7.2 | |
| 21 | Mitel Agent Assist | Yes | Yes | Yes | 7.1 | |
| 22 | 8x8 Contact Center | 7.0 | ||||
| 23 | Forethought Solve | 6.9 |
Head-to-head All 28 comparisons →
- Google Agent Assist vs Agent Assist (auto-AGENTS™)
- Google Agent Assist vs Cresta
- Google Agent Assist vs Level AI Agent Assist
- Google Agent Assist vs RingCentral AVA Agent Assist
- Google Agent Assist vs Feelingstream
- Google Agent Assist vs Puzzel Advanced Agent Assist
- Google Agent Assist vs Zoom AI Expert Assist
- Agent Assist (auto-AGENTS™) vs Cresta
- Agent Assist (auto-AGENTS™) vs Level AI Agent Assist
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How we rank agent assist software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update