Level AI Agent Assist
Level AI Agent Assist: A real-time agent-assist platform combining guidance, knowledge retrieval, and summaries. Ranked #24 of 31 in Speech Analytics Software by our editors (6.8/10); pricing: Pricing on request; best for contact centers needing real-time agent guidance.
At a glance
- Editor score6.8 / 10
- PricingPricing on request
- Best forContact centers needing real-time agent guidance
- Facts checked20 Sep 2026
Where it wins
- Real-time analysis, suggested replies, and next-best actions
- Knowledge retrieval provides cited answers during conversations
- Supports voice and chat with CRM and CCaaS integrations
Where it doesn't
- Pricing requires contact with sales
- Feature set is oriented toward enterprise customer-experience teams
- Real-time guidance depends on supported contact-center integrations
Our verdict on Level AI Agent Assist
Level AI Agent Assist is an AI copilot for contact centers that analyzes voice and chat conversations in real time. It surfaces relevant knowledge with cited answers, suggests responses and next-best actions, generates call summaries, and provides managers with live visibility into call status, duration, sentiment, and alerts. The product is positioned for enterprise customer-experience teams that need agent guidance during active interactions rather than analysis only after a conversation ends.
Pricing is handled through contact sales, so the buying process centers on a sales or demo conversation rather than published plan comparisons. The platform is available through web and API surfaces, with a CRM and CCaaS embedded widget. Its integration list includes Salesforce, Zendesk, Five9, Genesys, Talkdesk, Amazon Connect, Twilio, Intercom, Freshworks, Kustomer, Slack, Zoom, Okta, Microsoft Azure, and Confluence. That ecosystem supports teams building agent assistance into existing customer-service, communication, identity, cloud, and knowledge workflows.
The standout capability is real-time guidance that combines conversation analysis, cited knowledge retrieval, suggested replies, next-best actions, sentiment signals, and automated notes. Live manager visibility adds operational oversight while agents handle voice or chat interactions. Organizations should choose Level AI Agent Assist when immediate coaching, searchable answers, and multichannel support are central requirements. Teams seeking transparent plan-by-plan pricing or a simpler, self-directed purchasing path should consider alternatives that publish prices and package details openly.
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Level AI Agent Assist pricing
Level AI Agent Assist fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Analysis mode | Not verified |
| Sentiment analysis | Not verified |
| Compliance monitoring | Not verified |
| Coaching features | Not verified |
| Supported languages | Not verified |
| Data retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA |
| Support | |
| Built for | Enterprise (editorial estimate) |
| Integrations | 18 integrations: Salesforce, Zendesk, Five9, Genesys, Talkdesk, Amazon Connect … See all → |
| Pricing | Pricing on request |
| Website | thelevel.ai |
| Facts checked | 20 Sep 2026 |
Level AI Agent Assist integrations
Level AI Agent Assist lists 18 integrations on its own site.
- Salesforce
- Zendesk
- Five9
- Genesys
- Talkdesk
- Amazon Connect
- Twilio
- Intercom
- Freshworks
- Kustomer
- Slack
- Zoom
- Okta
- Microsoft Azure
- Confluence
- SharePoint
- Google Drive
- Notion
See all Level AI Agent Assist integrations →
Alternatives to Level AI Agent Assist
- Verint Speech AnalyticsEnterprise voice analytics for transcription, discovery, sentiment, compliance, and GenAI queries.9.3
- Twilio Conversation IntelligenceLow-cost omnichannel conversation analysis for developers building on Twilio.9.1
- Vonage Conversation AnalyzerA post-call analytics add-on for transcription, sentiment, compliance, and coaching.9.0
See all Level AI Agent Assist alternatives →
Also Ranked In
Level AI Agent Assist is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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