Verint Speech Analytics
Verint Speech Analytics: Enterprise voice analytics for transcription, discovery, sentiment, compliance, and GenAI queries. Ranked #1 of 31 in Speech Analytics Software by our editors (9.3/10); pricing: Pricing on request; best for large organizations analyzing recorded calls.
At a glance
- Editor score9.3 / 10
- PricingPricing on request
- Best forLarge organizations analyzing recorded calls
- Founded1994 · Melville, New York, USA
- Facts checked20 Sep 2026
Where it wins
- Transcribes and searches recorded calls by keyword, phrase, or category
- Finds sentiment, themes, trends, and compliance issues across calls
- Combines transcripts, emotions, topics, recordings, and evaluations in one player
Where it doesn't
- Voice-only channel coverage limits analysis beyond recorded calls
- Pricing requires a contact-sales process
- Broader omnichannel coverage requires Text Analytics alongside Speech Analytics
Our verdict on Verint Speech Analytics
Verint Speech Analytics is enterprise contact-center software for analyzing recorded voice interactions. It is designed for contact-center analysts, supervisors, quality teams, and executives who need to examine large volumes of customer calls. Automatic transcription supports search by keyword, phrase, or business category, while sentiment and emotion analysis helps identify customer concerns and interaction patterns. The product also identifies themes, categories, trends, compliance issues, process inefficiencies, and revenue opportunities.
Pricing follows a contact-sales model, so organizations evaluate the product through a sales conversation rather than a published plan structure. The platform is available through web, API, and self-hosted deployment options. Integrations include Salesforce, Microsoft, Workday, and ServiceNow, giving teams established connections to common business systems. This combination suits larger organizations that need to fit speech analysis into existing contact-center, workforce, service, or enterprise application environments.
Its standout capability is the breadth of analysis applied to recorded voice: users can review a unified visual player with transcripts, emotions, topics, recordings, and evaluations, then use GenAI-assisted queries on selected call subsets and AI-generated summaries. Compliance and non-compliance detection adds a quality and oversight use case beyond basic transcription. Organizations focused on recorded-call intelligence should consider Verint Speech Analytics, particularly when they need search, journey analysis, sentiment, and reporting in one product. Teams requiring analysis across channels should look beyond Speech Analytics alone and consider the additional Text Analytics component described by Verint.
Your product? Our editors can test Verint Speech Analytics in depth and publish a review, labelled as paid · from $149/mo →
Verint Speech Analytics pricing
Verint Speech Analytics fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Analysis mode | Not verified |
| Sentiment analysis | Yes |
| Compliance monitoring | Not verified |
| Coaching features | Not verified |
| Supported languages | Not verified |
| Data retention | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Phone, Community · 24/7 |
| Built for | Enterprise (editorial estimate) |
| Integrations | 500+ integrations: Salesforce, Microsoft, Workday, ServiceNow See all → |
| Pricing | Pricing on request |
| Website | verint.com |
| Facts checked | 20 Sep 2026 |
Verint Speech Analytics integrations
Verint Speech Analytics lists 500+ integrations on its own site — the 4 named here are the ones its pages call out.
- Salesforce
- Microsoft
- Workday
- ServiceNow
See all Verint Speech Analytics integrations →
Alternatives to Verint Speech Analytics
- Twilio Conversation IntelligenceLow-cost omnichannel conversation analysis for developers building on Twilio.9.1
- Vonage Conversation AnalyzerA post-call analytics add-on for transcription, sentiment, compliance, and coaching.9.0
- CallMiner EurekaA broad enterprise platform for analyzing voice and digital customer interactions.8.8
See all Verint Speech Analytics alternatives →
Verint Speech Analytics vs the competition
- Verint Speech Analytics vs Twilio Conversation Intelligence
- Verint Speech Analytics vs Vonage Conversation Analyzer
- Verint Speech Analytics vs CallMiner Eureka
- Verint Speech Analytics vs QEval
- Verint Speech Analytics vs Observe.AI Conversation Intelligence
- Verint Speech Analytics vs Feelingstream
Compare Verint Speech Analytics with any tool side by side →
Also Ranked In
Verint Speech Analytics is ranked in 3 of our directories.
Used Verint Speech Analytics? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Verint Speech Analytics for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Verint Speech Analytics is listed in our Speech Analytics Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/verint-speech-analytics/"><img src="https://www.itechguides.com/best/badge/verint-speech-analytics.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update