Verint Speech Analytics vs QEval

Verint Speech Analytics9.3Visit QEval8.7Visit

Higher score Verint Speech Analytics #1 in Speech Analytics Software 9.3/10 Pricing on request ✓ 1 of 3 features Visit Verint

vs

QEval #5 in Speech Analytics Software 8.7/10 Pricing on request ✓ 3 of 3 features Visit QEval

• Verint Speech Analytics fits best

  Large organizations analyzing recorded calls

• QEval fits best

  Contact centers needing deep QA and compliance

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Side by side

Feature	Verint Speech Analytics 9.3/10 Visit ↗	QEval 8.7/10 Visit ↗
At a glance
Editor score	9.3	8.7
Ranking	#1 in Speech Analytics Software	#5 in Speech Analytics Software
Best for	Large organizations analyzing recorded calls	Contact centers needing deep QA and compliance
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Phone, Community · 24/7	Email, Phone
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	500+ integrations	80+ integrations
Built for	Enterprise	Mid-market, Enterprise
Features Verint Speech Analytics 1/3 · QEval 3/3
Sentiment analysis	✓	✓
Compliance monitoring	Not checked yet	✓ (best)
Coaching features	Not checked yet	✓ (best)
Specs
Analysis mode	Not checked yet	Both
Supported languages	Not checked yet	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Transcribes and searches recorded calls by keyword, phrase, or category Finds sentiment, themes, trends, and compliance issues across calls Combines transcripts, emotions, topics, recordings, and evaluations in one player	Automated scorecards, compliance monitoring, and pre-transcription PII/PHI redaction Analyzes voice, chat, email, and SMS with sentiment and conversation intelligence Integrates with major contact-center, CRM, analytics, and data platforms
Cons	Voice-only channel coverage limits analysis beyond recorded calls Pricing requires a contact-sales process Broader omnichannel coverage requires Text Analytics alongside Speech Analytics	Contact-sales pricing requires an order form or MSA Platform access is centered on web and API Retention varies by data type and requires review during contracting
Our verdict	Verint Speech Analytics is enterprise contact-center software for analyzing recorded voice interactions. It is designed for contact-center analysts, supervisors, quality teams, and executives who need to examine large volumes of customer… Read the review →	QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is designed for contact centers that need automated interaction evaluation, quality scorecards,… Read the review →

Strengths and trade-offs

• Verint Speech Analytics — where it wins

  • Transcribes and searches recorded calls by keyword, phrase, or category
  • Finds sentiment, themes, trends, and compliance issues across calls
  • Combines transcripts, emotions, topics, recordings, and evaluations in one player

  Where it doesn't

  • Voice-only channel coverage limits analysis beyond recorded calls
  • Pricing requires a contact-sales process
  • Broader omnichannel coverage requires Text Analytics alongside Speech Analytics

• QEval — where it wins

  • Automated scorecards, compliance monitoring, and pre-transcription PII/PHI redaction
  • Analyzes voice, chat, email, and SMS with sentiment and conversation intelligence
  • Integrates with major contact-center, CRM, analytics, and data platforms

  Where it doesn't

  • Contact-sales pricing requires an order form or MSA
  • Platform access is centered on web and API
  • Retention varies by data type and requires review during contracting

• Verint Speech Analytics9.3/10 · Pricing on request

  Enterprise voice analytics for transcription, discovery, sentiment, compliance, and GenAI queries.

  Visit VerintFull verdict →
• QEval8.7/10 · Pricing on request

  A broad contact-center QA and compliance platform with deep omnichannel analysis.

  Visit QEvalFull verdict →