QEval
QEval: A broad contact-center QA and compliance platform with deep omnichannel analysis. Ranked #5 of 31 in Speech Analytics Software by our editors (8.7/10); pricing: Pricing on request; best for contact centers needing deep QA and compliance.
At a glance
- Editor score8.7 / 10
- PricingPricing on request
- Best forContact centers needing deep QA and compliance
- Analysis modeBoth
- Founded2003 · 1903 Berry Drive, Nacogdoches, Texas 75964, United States
- Facts checked20 Sep 2026
Where it wins
- Automated scorecards, compliance monitoring, and pre-transcription PII/PHI redaction
- Analyzes voice, chat, email, and SMS with sentiment and conversation intelligence
- Integrates with major contact-center, CRM, analytics, and data platforms
Where it doesn't
- Contact-sales pricing requires an order form or MSA
- Platform access is centered on web and API
- Retention varies by data type and requires review during contracting
Our verdict on QEval
QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is designed for contact centers that need automated interaction evaluation, quality scorecards, compliance monitoring, coaching, and performance analysis across voice, chat, email, and SMS. The platform also supports human agents, AI agents, and hybrid interactions, with capabilities spanning sentiment detection, CSAT intelligence, gamification, case-notes analysis, and business intelligence.
QEval uses a contact-sales pricing model, with fees quoted in an order form or MSA. Its scope is broader than a voice-only analytics tool: automated evaluations can work alongside real-time agent assistance, supervisor monitoring, private mid-call coaching, screen capture, desktop process analysis, and coaching lifecycle workflows. Compliance features include monitoring and pre-transcription PII/PHI redaction. Buyers should also review data-retention terms because retention varies by data type.
The platform fits established contact-center environments through integrations with Genesys Cloud, NICE CXone, Five9, Amazon Connect, Avaya, Cisco Webex Contact Center, Salesforce, ServiceNow, Zendesk, Snowflake, Google BigQuery, and Amazon S3. REST API, webhooks, SFTP, Amazon S3, and Azure Blob connectivity extend its ecosystem fit. QEval is a strong choice for organizations seeking one platform for QA, compliance, coaching, analytics, and operational insight; teams wanting open-source deployment or a narrower, self-directed tool should look elsewhere.
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QEval pricing
QEval fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Analysis mode | Both |
| Sentiment analysis | Yes |
| Compliance monitoring | Yes |
| Coaching features | Yes |
| Supported languages | Not verified |
| Data retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Email, Phone |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 80+ integrations: Genesys Cloud, NICE CXone, Five9, Amazon Connect, Avaya, Cisco Webex Contact Center … See all → |
| Pricing | Pricing on request |
| Website | qeval.ai |
| Facts checked | 20 Sep 2026 |
QEval integrations
QEval lists 80+ integrations on its own site — the 12 named here are the ones its pages call out.
- Genesys Cloud
- NICE CXone
- Five9
- Amazon Connect
- Avaya
- Cisco Webex Contact Center
- Salesforce
- ServiceNow
- Zendesk
- Snowflake
- Google BigQuery
- Amazon S3
Alternatives to QEval
- Verint Speech AnalyticsEnterprise voice analytics for transcription, discovery, sentiment, compliance, and GenAI queries.9.3
- Twilio Conversation IntelligenceLow-cost omnichannel conversation analysis for developers building on Twilio.9.1
- Vonage Conversation AnalyzerA post-call analytics add-on for transcription, sentiment, compliance, and coaching.9.0
QEval vs the competition
- QEval vs Verint Speech Analytics
- QEval vs Twilio Conversation Intelligence
- QEval vs Vonage Conversation Analyzer
- QEval vs Feelingstream
- QEval vs SESTEK Analytics
Compare QEval with any tool side by side →
Also Ranked In
QEval is ranked in 3 of our directories.
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Featured on iTechGuides
QEval is listed in our Speech Analytics Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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