QEval vs Feelingstream

QEval8.7Visit Feelingstream8.5Visit

Higher score QEval #5 in Speech Analytics Software 8.7/10 Pricing on request ✓ 3 of 3 features Visit QEval

vs

Feelingstream #7 in Speech Analytics Software 8.5/10 Pricing on request ✓ 3 of 3 features Visit Feelingstream

• QEval fits best

  Contact centers needing deep QA and compliance

• Feelingstream fits best

  Multilingual contact centres needing coaching

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Side by side

Feature	QEval 8.7/10 Visit ↗	Feelingstream 8.5/10 Visit ↗
At a glance
Editor score	8.7	8.5
Ranking	#5 in Speech Analytics Software	#7 in Speech Analytics Software
Best for	Contact centers needing deep QA and compliance	Multilingual contact centres needing coaching
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Support	Email, Phone	Email
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	ISO 27001, GDPR, 2FA
Integrations	80+ integrations	11 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features QEval 3/3 · Feelingstream 3/3
Sentiment analysis	✓	✓
Compliance monitoring	✓	✓
Coaching features	✓	✓
Specs
Analysis mode	Both	Both
Supported languages	Not checked yet	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Automated scorecards, compliance monitoring, and pre-transcription PII/PHI redaction Analyzes voice, chat, email, and SMS with sentiment and conversation intelligence Integrates with major contact-center, CRM, analytics, and data platforms	Supports multilingual transcription, summaries, scoring, and sentiment analysis Combines post-call analytics with real-time agent assistance Includes compliance monitoring, PII masking, and conversation anonymisation
Cons	Contact-sales pricing requires an order form or MSA Platform access is centered on web and API Retention varies by data type and requires review during contracting	Pricing requires contact with the vendor The broad feature set may exceed narrow analytics needs Self-hosted deployment and API integration may require technical resources
Our verdict	QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is designed for contact centers that need automated interaction evaluation, quality scorecards,… Read the review →	Feelingstream is a conversation-intelligence platform for contact centres and sales teams. It analyses calls, chats, and emails through multilingual speech-to-text transcription, automatic summaries, quality scoring, sentiment analysis,… Read the review →

Strengths and trade-offs

• QEval — where it wins

  • Automated scorecards, compliance monitoring, and pre-transcription PII/PHI redaction
  • Analyzes voice, chat, email, and SMS with sentiment and conversation intelligence
  • Integrates with major contact-center, CRM, analytics, and data platforms

  Where it doesn't

  • Contact-sales pricing requires an order form or MSA
  • Platform access is centered on web and API
  • Retention varies by data type and requires review during contracting

• Feelingstream — where it wins

  • Supports multilingual transcription, summaries, scoring, and sentiment analysis
  • Combines post-call analytics with real-time agent assistance
  • Includes compliance monitoring, PII masking, and conversation anonymisation

  Where it doesn't

  • Pricing requires contact with the vendor
  • The broad feature set may exceed narrow analytics needs
  • Self-hosted deployment and API integration may require technical resources

• QEval8.7/10 · Pricing on request

  A broad contact-center QA and compliance platform with deep omnichannel analysis.

  Visit QEvalFull verdict →
• Feelingstream8.5/10 · Pricing on request

  A multilingual analytics suite combining coaching, compliance monitoring, and live agent guidance.

  Visit FeelingstreamFull verdict →