CallMiner Eureka vs Feelingstream

CallMiner Eureka8.8Visit Feelingstream8.5Visit

Higher score CallMiner Eureka #4 in Speech Analytics Software 8.8/10 Pricing on request ✓ 1 of 3 features Visit CallMiner

vs

Feelingstream #7 in Speech Analytics Software 8.5/10 Pricing on request ✓ 3 of 3 features Visit Feelingstream

• CallMiner Eureka fits best

  Enterprise omnichannel contact centers

• Feelingstream fits best

  Multilingual contact centres needing coaching

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Side by side

Feature	CallMiner Eureka 8.8/10 Visit ↗	Feelingstream 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#4 in Speech Analytics Software	#7 in Speech Analytics Software
Best for	Enterprise omnichannel contact centers	Multilingual contact centres needing coaching
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Support	Email, Phone, Community	Email
Compliance	SOC 2, ISO 27001, PCI DSS	ISO 27001, GDPR, 2FA
Integrations	11 integrations	11 integrations
Built for	Enterprise	Mid-market, Enterprise
Features CallMiner Eureka 1/3 · Feelingstream 3/3
Sentiment analysis	✓	✓
Compliance monitoring	Not checked yet	✓ (best)
Coaching features	Not checked yet	✓ (best)
Specs
Analysis mode	Not checked yet	Both
Supported languages	Not checked yet	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Analyzes calls, chats, email, SMS, surveys, and social channels Combines QA, sentiment, real-time guidance, and journey analysis Connects with major contact-center, CRM, and cloud platforms	Supports multilingual transcription, summaries, scoring, and sentiment analysis Combines post-call analytics with real-time agent assistance Includes compliance monitoring, PII masking, and conversation anonymisation
Cons	Eureka pricing requires contacting sales or requesting a demo Its broad scope may exceed the needs of smaller teams Enterprise-oriented capabilities can be more than a narrow speech-analytics need	Pricing requires contact with the vendor The broad feature set may exceed narrow analytics needs Self-hosted deployment and API integration may require technical resources
Our verdict	CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams. It captures and analyzes voice and digital interactions across calls, chats, email, SMS, surveys, and social channels.… Read the review →	Feelingstream is a conversation-intelligence platform for contact centres and sales teams. It analyses calls, chats, and emails through multilingual speech-to-text transcription, automatic summaries, quality scoring, sentiment analysis,… Read the review →

Strengths and trade-offs

• CallMiner Eureka — where it wins

  • Analyzes calls, chats, email, SMS, surveys, and social channels
  • Combines QA, sentiment, real-time guidance, and journey analysis
  • Connects with major contact-center, CRM, and cloud platforms

  Where it doesn't

  • Eureka pricing requires contacting sales or requesting a demo
  • Its broad scope may exceed the needs of smaller teams
  • Enterprise-oriented capabilities can be more than a narrow speech-analytics need

• Feelingstream — where it wins

  • Supports multilingual transcription, summaries, scoring, and sentiment analysis
  • Combines post-call analytics with real-time agent assistance
  • Includes compliance monitoring, PII masking, and conversation anonymisation

  Where it doesn't

  • Pricing requires contact with the vendor
  • The broad feature set may exceed narrow analytics needs
  • Self-hosted deployment and API integration may require technical resources

• CallMiner Eureka8.8/10 · Pricing on request

  A broad enterprise platform for analyzing voice and digital customer interactions.

  Visit CallMinerFull verdict →
• Feelingstream8.5/10 · Pricing on request

  A multilingual analytics suite combining coaching, compliance monitoring, and live agent guidance.

  Visit FeelingstreamFull verdict →