The Best Speech Analytics Software in 2026
We researched speech analytics software from official websites, including pricing pages, plan tables, and product documentation. Products are ranked on their core job, value for money, and verified features for analyzing business conversations, surfacing risks, and improving coaching and customer experience.
Our top picks
-
Top ranked
Verint Speech Analytics#1 of 319.3/10Enterprise voice analytics for transcription, discovery, sentiment, compliance, and GenAI queries.
Pricing on request
-
Runner-up
Twilio Conversation Intelligence#2 of 319.1/10Low-cost omnichannel conversation analysis for developers building on Twilio.
-
Top-ranked free plan
Jiminny#13 of 317.9/10Flexible seat pricing combines conversation intelligence, coaching, and CRM synchronization.
Free plan · 14-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 31 tools, best first
-
Best forLarge organizations analyzing recorded calls
Enterprise voice analytics for transcription, discovery, sentiment, compliance, and GenAI queries.
- Sentiment analysis
9.3/10★★★★★Visit Verint -
Best forDevelopers needing low-cost omnichannel analysis
Low-cost omnichannel conversation analysis for developers building on Twilio.
- Sentiment analysis
9.1/10★★★★★Visit Twilio -
Best forEstablished teams analyzing voice and digital calls
A post-call analytics add-on for transcription, sentiment, compliance, and coaching.
- Compliance monitoring
- Coaching features
- Sentiment analysis
9.0/10★★★★☆Visit Vonage -
Best forEnterprise omnichannel contact centers
A broad enterprise platform for analyzing voice and digital customer interactions.
- Sentiment analysis
8.8/10★★★★☆Visit CallMiner -
Best forContact centers needing deep QA and compliance
A broad contact-center QA and compliance platform with deep omnichannel analysis.
- Compliance monitoring
- Coaching features
- Sentiment analysis
8.7/10★★★★☆Visit QEval -
Best forOrganizations needing rigorous automated QA
A rigorous omnichannel QA platform for enterprises that need evidence-linked scoring and coaching.
8.6/10★★★★☆Visit Observe.AI -
Best forMultilingual contact centres needing coaching
A multilingual analytics suite combining coaching, compliance monitoring, and live agent guidance.
- Compliance monitoring
- Coaching features
- Sentiment analysis
8.5/10★★★★☆Visit Feelingstream -
Best forEstablished self-hosted contact centers
A broad contact-center analytics platform for teams needing real-time insight and QA.
- Sentiment analysis
8.4/10★★★★☆Visit SESTEK -
Best forContact centers scaling conversation QA
Automates conversation QA while adding compliance detection, coaching, and review workflows.
- Compliance monitoring
- Coaching features
- Sentiment analysis
8.3/10★★★★☆Visit Balto QA -
Best forSales teams focused on post-call analysis
A post-call analytics suite for turning conversations into coaching and compliance actions.
- Compliance monitoring
- Coaching features
- Sentiment analysis
8.2/10★★★★☆Visit ExecVision -
Best forTeams needing predictive QA and risk analysis
A strong fit for teams that need automated QA, risk detection, and predictive analysis.
- Sentiment analysis
8.1/10★★★★☆Visit Daisee -
Best forMarketing and sales teams needing live coaching
A paid conversation intelligence suite with coaching, analysis, automation, and reporting.
- Coaching features
- Sentiment analysis
8.0/10★★★★☆Visit CTM -
Best forSales teams wanting flexible seat pricing
Flexible seat pricing combines conversation intelligence, coaching, and CRM synchronization.
7.9/10★★★★☆Visit Jiminny -
Best forMarketers connecting calls to campaign attribution
A strong choice for marketers linking inbound calls to campaigns, keywords, and outcomes.
7.8/10★★★★☆Visit Invoca -
Best forRevenue teams needing sales QA and coaching
Salesken brings real-time coaching, conversation analysis, QA, and CRM enrichment together.
7.7/10★★★★☆Visit Salesken -
Best forSales teams wanting AI deal insights
A broad conversation-intelligence suite for turning sales calls into deal insights.
7.6/10★★★★☆Visit Modjo -
Best forBudget-conscious meeting analytics users
A budget-friendly meeting analytics platform with broad capture, search, and workflow integrations.
7.5/10★★★★☆Visit Avoma -
Revenue.ioVerified
Best forSalesforce-centric revenue teams
A Salesforce-centered suite for teams combining sales engagement with conversation intelligence.
7.4/10★★★★☆Visit Revenue.io -
Best forSales engagement teams using call intelligence
A sales engagement suite with dialer analytics and conversation intelligence.
7.3/10★★★★☆Visit Gong -
Best forTeams prioritizing multichannel sales outreach
A multichannel sales engagement platform with AI assistance, not a speech analytics specialist.
7.2/10★★★★☆Visit Salesloft -
Best forContact centers combining AI agents and analytics
A broad contact-center AI suite for teams combining agent automation and analytics.
7.1/10★★★★☆Visit Cresta -
Best forDevelopers wanting a free analytics entry point
A developer-focused platform with free conversation analytics and usage-based expansion.
- Compliance monitoring
- Coaching features
- Sentiment analysis
7.0/10★★★★☆Visit Symbl.ai -
Best forEnterprises unifying calls with feedback data
Unifies call transcripts and customer feedback with themes, sentiment, and workflows.
- Sentiment analysis
6.9/10★★★☆☆Visit Thematic -
Best forContact centers needing real-time agent guidance
A real-time agent-assist platform combining guidance, knowledge retrieval, and summaries.
6.8/10★★★☆☆Visit Level AI -
Best forTeams wanting broad conversation operations
A broad contact-center suite spanning real-time assistance, analytics, QA, coaching, and compliance.
- Compliance monitoring
- Coaching features
- Sentiment analysis
6.7/10★★★☆☆Visit AgentAssist -
Best forNiche teams analyzing live and recorded calls
A focused option for regulated financial teams analyzing human and AI-agent calls.
- Compliance monitoring
- Coaching features
- Sentiment analysis
6.6/10★★★☆☆Visit ZyroAI -
Best forSelf-hosted teams needing operational call analysis
A self-hosted choice for teams that need searchable call analysis and quality workflows.
- Compliance monitoring
- Coaching features
- Sentiment analysis
6.5/10★★★☆☆Visit CallScriber -
Best forTeams needing transcription and acoustic dashboards
Transcription and acoustic dashboards for teams analyzing customer conversations.
- Sentiment analysis
6.4/10★★★☆☆Visit Whipnote -
Best forResearchers analyzing collected voice and video messages
A managed research service for collecting, transcribing and analyzing participant messages.
6.3/10★★★☆☆Visit Vocalyze -
Best forDevelopers needing open-source speaker diarization
A focused, self-hosted diarization pipeline for developers—not a full analytics suite.
6.1/10★★★☆☆View diart docs -
Best forSales teams needing in-call guidance
A sales-focused platform for transcription, buyer signals, coaching, and CRM workflow updates.
6.0/10★★★☆☆Visit Clari
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Sentiment analysis | Score |
|---|---|---|---|---|---|
| 1 | Verint Speech Analytics | Yes | 9.3 | ||
| 2 | Twilio Conversation Intelligence | $0.002/unit usage-based | Yes | 9.1 | |
| 3 | Vonage Conversation Analyzer | Yes | 9.0 | ||
| 4 | CallMiner Eureka | Yes | 8.8 | ||
| 5 | QEval | Yes | 8.7 | ||
| 6 | Observe.AI Conversation Intelligence | No | 8.6 | ||
| 7 | Feelingstream | Yes | 8.5 | ||
| 8 | SESTEK Analytics | Yes | 8.4 | ||
| 9 | Balto QA | Yes | 8.3 | ||
| 10 | ExecVision | Yes | 8.2 | ||
| 11 | Daisee | No | $99/user/mo | Yes | 8.1 |
| 12 | CTM Conversation Intelligence | No | Yes | 8.0 | |
| 13 | Jiminny | Yes | $42/user/mo | 7.9 | |
| 14 | Invoca | No | 7.8 | ||
| 15 | Salesken | No | 7.7 | ||
| 16 | Modjo | 7.6 | |||
| 17 | Avoma | Yes | $19/seat/mo | 7.5 | |
| 18 | Revenue.io | No | 7.4 | ||
| 19 | Gong Engage | No | 7.3 | ||
| 20 | Salesloft | 7.2 | |||
| 21 | Cresta | No | 7.1 | ||
| 22 | Symbl.ai | Yes | Yes | 7.0 | |
| 23 | Thematic | No | $25,000/yr | Yes | 6.9 |
| 24 | Level AI Agent Assist | 6.8 | |||
| 25 | AgentAssist | Yes | 6.7 | ||
| 26 | ZyroAI Speech Analytics | Yes | 6.6 | ||
| 27 | CallScriber | Yes | 6.5 | ||
| 28 | Whipnote | No | Yes | 6.4 | |
| 29 | Vocalyze | No | €350 usage-based | 6.3 | |
| 30 | StreamingSpeakerDiarization | Yes | Free | No | 6.1 |
| 31 | Clari Copilot | No | 6.0 |
Head-to-head All 23 comparisons →
- Verint Speech Analytics vs Twilio Conversation Intelligence
- Verint Speech Analytics vs Vonage Conversation Analyzer
- Verint Speech Analytics vs CallMiner Eureka
- Verint Speech Analytics vs QEval
- Verint Speech Analytics vs Observe.AI Conversation Intelligence
- Verint Speech Analytics vs Feelingstream
- Verint Speech Analytics vs SESTEK Analytics
- Twilio Conversation Intelligence vs Vonage Conversation Analyzer
- Twilio Conversation Intelligence vs CallMiner Eureka
Explore other topics All topics →
- AI Tools 303 directories · 8,270 tools ranked AI Writing Tools · AI Video Generators · Text-to-Speech Software
- Web Hosting & Domains 275 directories · 6,107 tools ranked Shared Web Hosting · Managed Cloud Hosting · Dedicated Server Hosting
- Productivity 157 directories · 4,948 tools ranked Note-Taking Apps · Calendar Apps · Project Management Software
- Marketing 135 directories · 3,977 tools ranked SEO Tools · Influencer Marketing Platforms · Email Marketing Software
- Sales & CRM 152 directories · 4,161 tools ranked Real Estate CRM Software · CRM Software · Proposal Software
- Customer Service 55 directories · 1,547 tools ranked Chatbot Builders · Knowledge Base Software · Call Center Software
How we rank speech analytics software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update