Cresta
Cresta: Cresta combines autonomous agents, agent assist, and contact-center operations. Ranked #29 of 41 in AI Customer Service Software by our editors (6.5/10); pricing: Pricing on request; best for contact centers combining AI and agent assist.
At a glance
- Editor score6.5 / 10
- PricingPricing on request
- Best forContact centers combining AI and agent assist
- Free planNo
- AI resolution modelAutonomous
- Founded2017 · Palo Alto, California, USA
- Facts checked20 Sep 2026
Where it wins
- Autonomous voice and digital agents support customer conversations.
- Real-time guidance, knowledge surfacing, and next-best-action suggestions aid agents.
- Integrates with major CRM, helpdesk, contact-center, and business systems.
Where it doesn't
- Pricing is custom and requires contact with the enterprise sales team.
- There is no self-serve free plan.
- The platform is listed for API use, which may require integration work.
Our verdict on Cresta
Cresta is an enterprise customer experience AI platform for large customer-facing operations and contact centers. It combines autonomous AI agents for voice and digital conversations with real-time guidance for human representatives. Conversation Intelligence, AI-generated summaries, dynamic knowledge surfacing, and an Agent Operations Center extend the product beyond automated support. Its stated use cases span telecommunications, financial services, travel and hospitality, healthcare, retail, insurance, automotive, and home services, making it a fit for organizations managing complex customer interactions across voice, chat, email, and other digital channels.
The platform’s main strength is its combination of automation and agent assistance. Cresta Opera provides no-code AI orchestration, while automated testing and evaluation support AI-agent operations. Human agents can receive next-best-action suggestions, surfaced knowledge, and AI-generated summaries, with notes pushed to case-management, ticketing, or CRM systems. Integrations include Salesforce, ServiceNow, Zendesk, Genesys, Five9, Amazon Connect, HubSpot, Intercom, Avaya, Twilio, Microsoft, Pega, Shopify, Oracle, and Cisco. Contact centers looking to connect AI workflows with existing service infrastructure should find this breadth relevant.
Pricing is custom and sold through Cresta’s enterprise sales team rather than a published self-serve rate card, and there is no free plan. That model suits larger organizations evaluating a broad deployment across autonomous agents, routing automation, ticketing workflows, knowledge management, and agent operations. Smaller teams seeking a transparent monthly plan or a lightweight support tool should look elsewhere. Cresta is the stronger choice for contact centers that need AI resolution alongside real-time agent assist, orchestration, testing, and operational oversight in one platform.
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Cresta pricing
Cresta fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| AI resolution model | Autonomous |
| Ticketing workflows | Yes |
| Routing automation | Yes |
| Agent assistance | Yes |
| Channels supported | voice, chat, email, digital |
| Knowledge base | Yes |
| Helpdesk integrations | ServiceNow, Zendesk, Intercom, Salesforce, Genesys, Five9 |
| Deployment | Cloud |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 16 integrations: Five9, Salesforce, Amazon Connect, ServiceNow, Genesys, Zendesk … See all → |
| Pricing | Pricing on request |
| Website | cresta.com |
| Facts checked | 20 Sep 2026 |
Cresta integrations
Cresta lists 16 integrations on its own site.
- Five9
- Salesforce
- Amazon Connect
- ServiceNow
- Genesys
- Zendesk
- HubSpot
- Intercom
- Avaya
- Twilio
- Microsoft
- Pega
- Shopify
- Oracle
- Cisco
- Zoho
Alternatives to Cresta
- IntercomA broad AI and live-support suite for teams that need chat, tickets, and omnichannel service.9.4
- Zendesk AI AgentsA broad, affordable AI agent layer for teams already invested in Zendesk.9.2
- Salesforce Service CloudA broad AI service suite for organizations already invested in Salesforce.9.1
Also Ranked In
Cresta is ranked in 9 of our directories; the 6 strongest besides AI Customer Service Software.
- #3Agent Assist Software23 tools ranked
- #11Contact Center Quality Assurance Software25 tools ranked
- #13AI Agents for Customer Support Software29 tools ranked
- #17AI Sentiment Analysis Software20 tools ranked
- #21Speech Analytics Software31 tools ranked
- #26Customer Interaction Analytics Software29 tools ranked
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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