Daisee
Daisee: Packaged AI QA analytics with scoring, compliance detection, and conversation insight. Ranked #24 of 31 in Contact Center Analytics Software by our editors (6.8/10); pricing: Paid; best for teams wanting packaged AI QA analytics.
At a glance
- Editor score6.8 / 10
- PricingPaid
- Best forTeams wanting packaged AI QA analytics
- Free planNo
- Paid from$99/user/mo
- Real-time monitoringYes
- Founded2017 · Sydney, New South Wales, Australia
- Facts checked20 Sep 2026
Where it wins
- Automated scoring with configurable QA, compliance, sales, and service scorecards
- Near-real-time compliance and risk detection across voice and chat interactions
- Transcription, sentiment analysis, search, dashboards, and review workflows
Where it doesn't
- Starts at $99 per agent per month with no free plan
- Web-only platform coverage
- Advanced capabilities and custom integrations require higher-tier options
Our verdict on Daisee
Daisee is an AI-powered conversation intelligence and quality assurance platform for contact centres. It analyzes voice and chat interactions with automated scoring, configurable scorecards, transcription, playback, sentiment and behavioral analysis, compliance detection, search, dashboards, and review workflows. It is suited to teams seeking broad interaction coverage for agent coaching, customer-experience insight, risk monitoring, and performance analysis rather than a basic reporting tool.
The Standard Package costs $99 USD per agent per month when billed monthly. It includes automated quality assurance, configurable QA scorecards, behavioral and sentiment analysis, dashboard reporting, transcription and playback, plus search, filtering, and review workflows. Advanced & Enterprise Options add advanced reporting and secure data access, custom predictive models, multichannel and multilingual analysis, custom integrations, dedicated success management, and enterprise-level security, governance, and SLAs. Pricing can depend on interaction volume, coverage requirements, and contract term, so the starting price is a baseline rather than a complete deployment estimate.
Daisee connects with Genesys, AWS, Snowflake, CCaaS platforms, and BI platforms, while its web-only delivery keeps the product focused on browser-based analytics. Its feature depth is strongest in automated QA: teams can combine scorecards with compliance and risk detection, sentiment, intent, friction-point analysis, predictive risk, churn and opportunity models, and performance views. Choose Daisee when packaged AI quality analytics and configurable review workflows are the priority. Teams needing broader platform coverage or a wider set of named integrations should compare alternatives before committing.
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Daisee pricing
All 2 Daisee plans and prices →
Daisee fact sheet
| Free plan | No |
|---|---|
| Paid from | $99/user/mo |
| Real-time monitoring | Yes |
| Speech analytics | Yes |
| Sentiment analysis | Yes |
| Quality scorecards | Yes |
| Service-level reporting | Not verified |
| Data retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, SSO/SAML, 2FA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Genesys, AWS, Snowflake, CCaaS platforms, BI platforms |
| Pricing | Paid (source) |
| Website | daisee.com |
| Facts checked | 20 Sep 2026 |
Daisee integrations
Daisee lists 5 integrations on its own site.
- Genesys
- AWS
- Snowflake
- CCaaS platforms
- BI platforms
Alternatives to Daisee
- CallMiner EurekaA wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.9.4
- Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.9.3
- Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.9.1
Also Ranked In
Daisee is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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