Daisee review
Packaged AI QA analytics with scoring, compliance detection, and conversation insight.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Daisee is an AI-powered conversation intelligence and quality assurance platform for contact centres. It analyzes voice and chat interactions with automated scoring, configurable scorecards, transcription, playback, sentiment and behavioral analysis, compliance detection, search, dashboards, and review workflows. It is suited to teams seeking broad interaction coverage for agent coaching, customer-experience insight, risk monitoring, and performance analysis rather than a basic reporting tool.
The Standard Package costs $99 USD per agent per month when billed monthly. It includes automated quality assurance, configurable QA scorecards, behavioral and sentiment analysis, dashboard reporting, transcription and playback, plus search, filtering, and review workflows. Advanced & Enterprise Options add advanced reporting and secure data access, custom predictive models, multichannel and multilingual analysis, custom integrations, dedicated success management, and enterprise-level security, governance, and SLAs. Pricing can depend on interaction volume, coverage requirements, and contract term, so the starting price is a baseline rather than a complete deployment estimate.
Daisee connects with Genesys, AWS, Snowflake, CCaaS platforms, and BI platforms, while its web-only delivery keeps the product focused on browser-based analytics. Its feature depth is strongest in automated QA: teams can combine scorecards with compliance and risk detection, sentiment, intent, friction-point analysis, predictive risk, churn and opportunity models, and performance views. Choose Daisee when packaged AI quality analytics and configurable review workflows are the priority. Teams needing broader platform coverage or a wider set of named integrations should compare alternatives before committing.
Daisee pros and cons
- Where it wins
- Automated scoring with configurable QA, compliance, sales, and service scorecards
- Near-real-time compliance and risk detection across voice and chat interactions
- Transcription, sentiment analysis, search, dashboards, and review workflows
- Where it doesn't
- Starts at $99 per agent per month with no free plan
- Web-only platform coverage
- Advanced capabilities and custom integrations require higher-tier options
Daisee fact sheet, pricing and score →
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