QEval vs SESTEK Analytics

QEval8.7Visit SESTEK Analytics8.4Visit

Higher score QEval #5 in Speech Analytics Software 8.7/10 Pricing on request ✓ 3 of 3 features Visit QEval

vs

SESTEK Analytics #8 in Speech Analytics Software 8.4/10 Pricing on request ✓ 1 of 3 features Visit SESTEK

• QEval fits best

  Contact centers needing deep QA and compliance

• SESTEK Analytics fits best

  Established self-hosted contact centers

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Side by side

Feature	QEval 8.7/10 Visit ↗	SESTEK Analytics 8.4/10 Visit ↗
At a glance
Editor score	8.7	8.4
Ranking	#5 in Speech Analytics Software	#8 in Speech Analytics Software
Best for	Contact centers needing deep QA and compliance	Established self-hosted contact centers
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Self-hosted
Support	Email, Phone	Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	80+ integrations	7 integrations
Built for	Mid-market, Enterprise	Enterprise
Features QEval 3/3 · SESTEK Analytics 1/3
Sentiment analysis	✓	✓
Compliance monitoring	✓ (best)	Not checked yet
Coaching features	✓ (best)	Not checked yet
Specs
Analysis mode	Both	Not checked yet
Supported languages	Not checked yet	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Automated scorecards, compliance monitoring, and pre-transcription PII/PHI redaction Analyzes voice, chat, email, and SMS with sentiment and conversation intelligence Integrates with major contact-center, CRM, analytics, and data platforms	Combines speech, acoustic, sentiment, and LLM-based conversation analysis Includes real-time alerts, quality evaluations, coaching, and KPI dashboards Integrates with Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei
Cons	Contact-sales pricing requires an order form or MSA Platform access is centered on web and API Retention varies by data type and requires review during contracting	Pricing is handled through contact sales Its broad feature set may exceed narrower analytics requirements Self-hosted deployment may not fit teams seeking a simpler platform model
Our verdict	QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is designed for contact centers that need automated interaction evaluation, quality scorecards,… Read the review →	SESTEK Analytics analyzes voice, chat, and video conversations for contact centers. It converts interactions into searchable text and evaluates customer intent, sentiment, acoustic signals, agent performance, and operational trends. The… Read the review →

Strengths and trade-offs

• QEval — where it wins

  • Automated scorecards, compliance monitoring, and pre-transcription PII/PHI redaction
  • Analyzes voice, chat, email, and SMS with sentiment and conversation intelligence
  • Integrates with major contact-center, CRM, analytics, and data platforms

  Where it doesn't

  • Contact-sales pricing requires an order form or MSA
  • Platform access is centered on web and API
  • Retention varies by data type and requires review during contracting

• SESTEK Analytics — where it wins

  • Combines speech, acoustic, sentiment, and LLM-based conversation analysis
  • Includes real-time alerts, quality evaluations, coaching, and KPI dashboards
  • Integrates with Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei

  Where it doesn't

  • Pricing is handled through contact sales
  • Its broad feature set may exceed narrower analytics requirements
  • Self-hosted deployment may not fit teams seeking a simpler platform model

• QEval8.7/10 · Pricing on request

  A broad contact-center QA and compliance platform with deep omnichannel analysis.

  Visit QEvalFull verdict →
• SESTEK Analytics8.4/10 · Pricing on request

  A broad contact-center analytics platform for teams needing real-time insight and QA.

  Visit SESTEKFull verdict →