Agent Assist (auto-AGENTS™)
Agent Assist (auto-AGENTS™): A multichannel agent-assist suite for contact centers that need deep integrations. Ranked #2 of 23 in Agent Assist Software by our editors (9.2/10); pricing: Pricing on request; best for large contact centers needing deep integrations.
At a glance
- Editor score9.2 / 10
- PricingPricing on request
- Best forLarge contact centers needing deep integrations
- Free planNo
- Real-time guidanceYes
- Founded2016 · Sunnyvale, California, USA
- Facts checked20 Sep 2026
Where it wins
- Guidance and transcript analysis under 500 milliseconds
- Cited knowledge retrieval, translation across 100+ languages, and next-best actions
- Automated QA for 100% of interactions with CRM updates and wrap-up
Where it doesn't
- Usage-based pricing requires contact with sales
- Enterprise-focused deployment may exceed smaller teams’ needs
- Designed to assist human agents, not resolve interactions autonomously
Our verdict on Agent Assist (auto-AGENTS™)
Agent Assist (auto-AGENTS™) is Commerce.AI’s assistive AI product for contact-center teams. It analyzes live conversation transcripts, retrieves policy answers from connected knowledge sources with citations, suggests next-best replies and actions, and supports calls, chat, email, SMS, and WhatsApp. Human agents remain central to the workflow, while supervisors can receive alerts and teams can use warm handoffs that carry conversation context, entities, CRM links, and knowledge articles.
Pricing is usage-based and organized around a platform fee, voice usage, chat and text usage, and professional services. The platform fee includes all features and integrations. Voice usage covers inbound and outbound calls, while chat and text usage covers chat, email, SMS, and WhatsApp. Professional services include advisory, implementation, and managed operations. Buyers need to contact sales for usage rates, so Agent Assist is better suited to organizations prepared for an enterprise purchasing process than teams seeking a self-serve plan.
Its standout strength is the breadth of live operational support: transcript analysis and guidance under 500 milliseconds, grounded answers with cited policies, real-time translation across 100+ languages, sentiment, toxicity and topic-spike tracking, and supervisor alerts through Slack, email, or Genesys. Automated quality scoring covers 100% of interactions, while one-click CRM updates and after-call wrap-up reduce administrative work. Integrations include Salesforce, Genesys, ServiceNow, Amazon Connect, Twilio, Zendesk, Microsoft Dynamics, Webex, Five9, Intercom, OpenAI, and Snowflake. Choose it for a large, multichannel contact center that needs connected workflows; choose an alternative if autonomous resolution or transparent self-serve pricing is the priority.
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Agent Assist (auto-AGENTS™) pricing
All 4 Agent Assist (auto-AGENTS™) plans and prices →
Agent Assist (auto-AGENTS™) fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Real-time guidance | Yes |
| Suggested replies | Yes |
| Knowledge retrieval | Yes |
| Conversation summaries | Yes |
| Next-best actions | Yes |
| Supported channels | Multichannel |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Email, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 500+ integrations: Salesforce, Genesys, ServiceNow, Amazon Connect, Twilio, Zendesk … |
| Pricing | Pricing on request (source) |
| Website | commerce.ai |
| Facts checked | 20 Sep 2026 |
Agent Assist (auto-AGENTS™) integrations
Agent Assist (auto-AGENTS™) lists 500+ integrations on its own site — the 13 named here are the ones its pages call out.
- Salesforce
- Genesys
- ServiceNow
- Amazon Connect
- Twilio
- Zendesk
- Microsoft Dynamics
- Webex
- Slack
- Five9
- Intercom
- OpenAI
- Snowflake
Alternatives to Agent Assist (auto-AGENTS™)
- Google Agent AssistBroad agent assist coverage with usage pricing across chat and voice.9.4
- CrestaCresta combines autonomous agents, agent guidance, and contact-center operations tools.9.0
- Level AI Agent AssistA broad voice-and-chat copilot with cited knowledge, recommendations, and live visibility.8.9
See all Agent Assist (auto-AGENTS™) alternatives →
Agent Assist (auto-AGENTS™) vs the competition
- Agent Assist (auto-AGENTS™) vs Google Agent Assist
- Agent Assist (auto-AGENTS™) vs Cresta
- Agent Assist (auto-AGENTS™) vs Level AI Agent Assist
- Agent Assist (auto-AGENTS™) vs RingCentral AVA Agent Assist
- Agent Assist (auto-AGENTS™) vs Feelingstream
- Agent Assist (auto-AGENTS™) vs Puzzel Advanced Agent Assist
Compare Agent Assist (auto-AGENTS™) with any tool side by side →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Agent Assist (auto-AGENTS™) for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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