8x8 Contact Center
8x8 Contact Center: A broad contact center suite for large teams that need voice, digital channels, and workforce management. Ranked #5 of 120 in Call Center Software by our editors (9.0/10); pricing: Pricing on request; best for large teams needing full omnichannel operations.
At a glance
- Editor score9.0 / 10
- PricingPricing on request
- Best forLarge teams needing full omnichannel operations
- Free planNo
- Outbound dialerYes
- Facts checked23 Sep 2026
Where it wins
- Omnichannel routing covers voice, chat, email, messaging, social, and video
- Combines IVR, three outbound dialer modes, recording, analytics, and AI
- Adds forecasting, scheduling, and real-time adherence for workforce management
Where it doesn't
- Pricing requires a custom quote and sales conversation
- The platform is web-based rather than offering listed native desktop platforms
- Its broad operational scope may exceed the needs of smaller teams
Our verdict on 8x8 Contact Center
8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. It provides browser-based workspaces for agents and supervisors, omnichannel routing, IVR, outbound dialing, call recording, analytics, AI assistance, CRM and knowledgebase capabilities, and workforce management. Supported digital channels include chat, email, SMS/MMS/RCS, social media, video, Viber, Facebook Messenger, and WhatsApp. The product is best suited to large teams that need one environment for customer interaction handling and contact center operations.
Pricing is sold through custom quotes rather than publicly listed plans. That approach means buyers begin with a sales conversation instead of selecting from published tiers. The offering combines core contact center functions with operational tools such as supervisor queue and agent management, configurable recording storage, real-time dashboards, workforce forecasting, scheduling, and adherence tracking. Integrations include Active Directory, Okta, Google Calendar, Office 365, Outlook, Microsoft Teams, and Salesforce, supporting identity, collaboration, calendar, and CRM workflows.
Its standout strength is breadth: inbound calling, outbound dialer modes, IVR, digital-channel routing, AI-generated interaction summaries, agent assistance, native CRM, knowledge management, and workforce management are covered in the same product. That makes 8x8 Contact Center a strong fit for organizations coordinating multiple channels and larger operational teams. Smaller groups or buyers seeking a narrowly focused calling tool may prefer a simpler product with a more direct purchasing process and less operational scope.
Your product? Our editors can test 8x8 Contact Center in depth and publish a review, labelled as paid · from $149/mo →
8x8 Contact Center pricing
8x8 Contact Center fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Docs, Live chat |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Salesforce, NetSuite, Microsoft Dynamics, Zendesk, ServiceNow, Zoho … |
| Pricing | Pricing on request |
| Website | 8x8.com |
| Facts checked | 23 Sep 2026 |
8x8 Contact Center integrations
8x8 Contact Center lists 9 integrations on its own site.
- Salesforce
- NetSuite
- Microsoft Dynamics
- Zendesk
- ServiceNow
- Zoho
- HubSpot
- Verint
- SpinSci
Alternatives to 8x8 Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all 8x8 Contact Center alternatives →
8x8 Contact Center vs the competition
- 8x8 Contact Center vs Genesys Cloud CX
- 8x8 Contact Center vs Amazon Connect
- 8x8 Contact Center vs NICE CXone
- 8x8 Contact Center vs RingCentral RingCX
- 8x8 Contact Center vs Zoom Contact Center
- 8x8 Contact Center vs Mitel CX
Compare 8x8 Contact Center with any tool side by side →
Also Ranked In
8x8 Contact Center is ranked in 11 of our directories; the 6 strongest besides Call Center Software.
- #3Contact Center Software36 tools ranked
- #3Call & Contact Center Software31 tools ranked
- #3Contact Center as a Service - Midmarket Software31 tools ranked
- #4Call Center CRM Software25 tools ranked
- #4Contact Center as a Service - Enterprise Software31 tools ranked
- #5Omnichannel Contact Center Software36 tools ranked
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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