NICE CXone vs 8x8 Contact Center

NICE CXone9.2Visit 8x8 Contact Center9.0Visit

Higher score NICE CXone #3 in Call Center Software 9.2/10 Paid ✓ 0 of 4 features Visit NICE CXone

vs

8x8 Contact Center #5 in Call Center Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit 8x8

• NICE CXone fits best

  Enterprises needing mature omnichannel service tooling

• 8x8 Contact Center fits best

  Large teams needing full omnichannel operations

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Side by side

Feature	NICE CXone 9.2/10 Visit ↗	8x8 Contact Center 9.0/10 Visit ↗
At a glance
Editor score	9.2	9.0
Ranking	#3 in Call Center Software	#5 in Call Center Software
Best for	Enterprises needing mature omnichannel service tooling	Large teams needing full omnichannel operations
Pricing model	Paid	Paid
Starting price	$110/user/mo	Pricing on request
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Community, Docs	Docs, Live chat
Compliance	SOC 2, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	200+ integrations	9 integrations
Built for	Enterprise, Mid-market	Small business, Mid-market, Enterprise
Features NICE CXone 0/4 · 8x8 Contact Center 4/4
Inbound calling	Not checked yet	✓ (best)
Outbound dialer	Not checked yet	✓ (best)
IVR builder	Not checked yet	✓ (best)
Workforce management	Not checked yet	✓ (best)
Specs
Digital channel scope	Not checked yet	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Unified inbox for digital and voice interactions Skills-based omnichannel routing with a universal queue AI self-service, agent assistance, analytics, and reporting	Omnichannel routing covers voice, chat, email, messaging, social, and video Combines IVR, three outbound dialer modes, recording, analytics, and AI Adds forecasting, scheduling, and real-time adherence for workforce management
Cons	Starting price is $110 per agent per month Five paid suites create a high-cost enterprise buying decision Focuses on broad contact center operations rather than a narrow use case	Pricing requires a custom quote and sales conversation The platform is web-based rather than offering listed native desktop platforms Its broad operational scope may exceed the needs of smaller teams
Our verdict	NICE CXone is a cloud customer experience platform for enterprise contact centers. It brings digital and voice interactions into a unified environment, with WhatsApp messaging, customer context, cross-channel conversation history,… Read the review →	8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. It provides browser-based workspaces for agents and supervisors, omnichannel routing, IVR, outbound… Read the review →

Strengths and trade-offs

• NICE CXone — where it wins

  • Unified inbox for digital and voice interactions
  • Skills-based omnichannel routing with a universal queue
  • AI self-service, agent assistance, analytics, and reporting

  Where it doesn't

  • Starting price is $110 per agent per month
  • Five paid suites create a high-cost enterprise buying decision
  • Focuses on broad contact center operations rather than a narrow use case

• 8x8 Contact Center — where it wins

  • Omnichannel routing covers voice, chat, email, messaging, social, and video
  • Combines IVR, three outbound dialer modes, recording, analytics, and AI
  • Adds forecasting, scheduling, and real-time adherence for workforce management

  Where it doesn't

  • Pricing requires a custom quote and sales conversation
  • The platform is web-based rather than offering listed native desktop platforms
  • Its broad operational scope may exceed the needs of smaller teams

• NICE CXone9.2/10 · Paid

  Mature omnichannel contact center software for enterprises with complex service needs.

  Visit NICE CXoneFull verdict →
• 8x8 Contact Center9.0/10 · Pricing on request

  A broad contact center suite for large teams that need voice, digital channels, and workforce management.

  Visit 8x8Full verdict →