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Head-to-head · Call Center Software

Amazon Connect vs 8x8 Contact Center

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Amazon Connect #2 in Call Center Software 9.3/10 Paid ✓ 4 of 4 features Visit Amazon Connect
8x8 Contact Center #5 in Call Center Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit 8x8

Amazon Connect leads on 0 checks, 8x8 Contact Center on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAmazon Connect · 9.3/10

Amazon Connect scores higher on our rubric for call center software: 9.3 against 9.0 out of 10; our editors rank them #2 and #5.

Amazon Connect is the better fit for AWS-centered enterprises building flexible contact centers. 8x8 Contact Center is the better fit for large teams needing full omnichannel operations.

  • Amazon Connect fits best

    AWS-centered enterprises building flexible contact centers

  • 8x8 Contact Center fits best

    Large teams needing full omnichannel operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Amazon Connect 9.3/10 Visit ↗ 8x8 Contact Center 9.0/10 Visit ↗
At a glance
Editor score 9.3 9.0
Ranking #2 in Call Center Software #5 in Call Center Software
Best for AWS-centered enterprises building flexible contact centers Large teams needing full omnichannel operations
Pricing model Paid Paid
Starting price Not checked yet Pricing on request
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Docs Docs, Live chat
Integrations 6 integrations 9 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Amazon Connect 4/4 · 8x8 Contact Center 4/4
Inbound calling ✓ ✓
Outbound dialer ✓ ✓
IVR builder ✓ ✓
Workforce management ✓ ✓
Specs
Digital channel scope Omnichannel Omnichannel
Maximum agents Not checked yet Not checked yet
Recording retention Not checked yet Not checked yet
Our review
Pros
  • Omnichannel routing covers voice, chat, email, and tasks.
  • Outbound campaigns support predictive, progressive, preview, and agentless dialers.
  • AWS, CRM, analytics, recording, workforce, and AI features are included.
  • Omnichannel routing covers voice, chat, email, messaging, social, and video
  • Combines IVR, three outbound dialer modes, recording, analytics, and AI
  • Adds forecasting, scheduling, and real-time adherence for workforce management
Cons
  • Usage-based pricing can make budgeting less predictable than seat-based plans.
  • There is no free plan.
  • Recording retention depends on an Amazon S3 Lifecycle policy.
  • Pricing requires a custom quote and sales conversation
  • The platform is web-based rather than offering listed native desktop platforms
  • Its broad operational scope may exceed the needs of smaller teams
Our verdict

Amazon Connect is AWS’s cloud contact center service for organizations managing customer interactions across voice and digital channels. It combines inbound telephony, toll-free numbers, outbound campaigns, contact flows, IVR, routing,…

Read the review →

8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. It provides browser-based workspaces for agents and supervisors, omnichannel routing, IVR, outbound…

Read the review →
  1. Amazon ConnectCall Center Software 9.3Paid
  2. 8x8 Contact CenterCall Center Software 9.0Pricing on request

Strengths and trade-offs

  • Amazon Connect — where it wins

    • Omnichannel routing covers voice, chat, email, and tasks.
    • Outbound campaigns support predictive, progressive, preview, and agentless dialers.
    • AWS, CRM, analytics, recording, workforce, and AI features are included.

    Where it doesn't

    • Usage-based pricing can make budgeting less predictable than seat-based plans.
    • There is no free plan.
    • Recording retention depends on an Amazon S3 Lifecycle policy.

  • 8x8 Contact Center — where it wins

    • Omnichannel routing covers voice, chat, email, messaging, social, and video
    • Combines IVR, three outbound dialer modes, recording, analytics, and AI
    • Adds forecasting, scheduling, and real-time adherence for workforce management

    Where it doesn't

    • Pricing requires a custom quote and sales conversation
    • The platform is web-based rather than offering listed native desktop platforms
    • Its broad operational scope may exceed the needs of smaller teams
  • Amazon Connect9.3/10 · Paid

    A broad, usage-based contact center service for organizations built around AWS.

    Visit Amazon ConnectFull verdict →
  • 8x8 Contact Center9.0/10 · Pricing on request

    A broad contact center suite for large teams that need voice, digital channels, and workforce management.

    Visit 8x8Full verdict →

More comparisons

All call center software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update