RingCentral RingCX vs 8x8 Contact Center

RingCentral RingCX9.1Visit 8x8 Contact Center9.0Visit

Higher score RingCentral RingCX #4 in Call Center Software 9.1/10 Paid ✓ 4 of 4 features Visit RingCX

vs

8x8 Contact Center #5 in Call Center Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit 8x8

• RingCentral RingCX fits best

  Mature omnichannel centers needing broad capability

• 8x8 Contact Center fits best

  Large teams needing full omnichannel operations

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Side by side

Feature	RingCentral RingCX 9.1/10 Visit ↗	8x8 Contact Center 9.0/10 Visit ↗
At a glance
Editor score	9.1	9.0
Ranking	#4 in Call Center Software	#5 in Call Center Software
Best for	Mature omnichannel centers needing broad capability	Large teams needing full omnichannel operations
Pricing model	Paid	Paid
Starting price	Not checked yet	Pricing on request
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Phone, Live chat	Docs, Live chat
Integrations	50+ integrations	9 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features RingCentral RingCX 4/4 · 8x8 Contact Center 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Voice plus 20+ digital channels in one platform Multiple dialers, IVR design, and workforce management AI quality tools, dashboards, and 250+ reports	Omnichannel routing covers voice, chat, email, messaging, social, and video Combines IVR, three outbound dialer modes, recording, analytics, and AI Adds forecasting, scheduling, and real-time adherence for workforce management
Cons	The listed $65 rate requires annual billing Recording retention is listed at 30 days Open-source deployment is not part of the offering	Pricing requires a custom quote and sales conversation The platform is web-based rather than offering listed native desktop platforms Its broad operational scope may exceed the needs of smaller teams
Our verdict	RingCX is RingCentral’s cloud contact center platform for customer service, sales, and support teams. It brings together inbound and outbound voice, more than 20 digital channels, IVR, campaign dialers, workforce management, analytics,… Read the review →	8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. It provides browser-based workspaces for agents and supervisors, omnichannel routing, IVR, outbound… Read the review →

Strengths and trade-offs

• RingCentral RingCX — where it wins

  • Voice plus 20+ digital channels in one platform
  • Multiple dialers, IVR design, and workforce management
  • AI quality tools, dashboards, and 250+ reports

  Where it doesn't

  • The listed $65 rate requires annual billing
  • Recording retention is listed at 30 days
  • Open-source deployment is not part of the offering

• 8x8 Contact Center — where it wins

  • Omnichannel routing covers voice, chat, email, messaging, social, and video
  • Combines IVR, three outbound dialer modes, recording, analytics, and AI
  • Adds forecasting, scheduling, and real-time adherence for workforce management

  Where it doesn't

  • Pricing requires a custom quote and sales conversation
  • The platform is web-based rather than offering listed native desktop platforms
  • Its broad operational scope may exceed the needs of smaller teams

• RingCentral RingCX9.1/10 · Paid

  Broad inbound, outbound, digital, workforce, and AI tools for mature contact centers.

  Visit RingCXFull verdict →
• 8x8 Contact Center9.0/10 · Pricing on request

  A broad contact center suite for large teams that need voice, digital channels, and workforce management.

  Visit 8x8Full verdict →