RingCentral RingCX
RingCentral RingCX: A broad contact center platform for large teams managing voice and digital channels. Ranked #2 of 36 in Contact Center Software by our editors (9.2/10); pricing: Paid; best for large teams needing deep omnichannel operations.
At a glance
- Editor score9.2 / 10
- PricingPaid
- Best forLarge teams needing deep omnichannel operations
- Free planNo
- Facts checked23 Sep 2026
Where it wins
- Voice plus 20+ digital channels in one platform
- Dialers, IVR, workforce management, and quality tools
- 250+ reports with CRM integrations and AI capabilities
Where it doesn't
- The listed plan uses annual billing
- Recording retention is documented at 30 days
- Its broad feature set may exceed smaller teams' needs
Our verdict on RingCentral RingCX
RingCentral RingCX is a cloud contact center platform for customer service, sales, and support teams. It combines inbound and outbound voice with more than 20 digital channels, IVR, campaign dialers, workforce management, analytics, recordings, CRM integrations, and AI capabilities. Large teams that need voice, digital engagement, agent operations, and reporting in one workspace are the clearest fit.
The published RingCX plan is priced at $65 per user per month with annual billing. It includes unlimited minutes, core contact center features, AI tools, and voice plus 20+ digital channels. The platform also covers visual drag-and-drop IVR design, preview, progressive, predictive, and proactive dialers, outbound campaign and list management, AI workforce forecasting and scheduling, quality management, scorecards, interaction analytics, real-time dashboards, and 250+ pre-built reports.
RingCX is particularly broad in its operational and ecosystem coverage. Teams can connect Freshdesk, HubSpot, Microsoft Dynamics 365, Salesforce, ServiceNow, Zendesk, Zoho, and Microsoft Teams, with automatic case or ticket creation available through CRM integrations. Recordings, chat transcripts, and screen recordings support interaction review, while AI tools extend into workforce planning, quality management, and agent assistance. Teams seeking a narrow, simple calling tool may find this scope unnecessary; organizations coordinating complex omnichannel operations are better aligned with RingCX.
Your product? Our editors can test RingCentral RingCX in depth and publish a review, labelled as paid · from $149/mo →
RingCentral RingCX pricing
RingCentral RingCX fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| IVR | Not verified |
| Deployment | Not verified |
| Channel coverage | Not verified |
| Outbound dialer | Yes |
| Call recording | Not verified |
| Supervisor tools | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Phone, Live chat |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 50+ integrations: Salesforce, HubSpot, Zendesk, Microsoft Teams, Oracle See all → |
| Pricing | Paid (source) |
| Website | ringcentral.com |
| Facts checked | 23 Sep 2026 |
RingCentral RingCX integrations
RingCentral RingCX lists 50+ integrations on its own site — the 5 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
- Oracle
See all RingCentral RingCX integrations →
Alternatives to RingCentral RingCX
- Amazon ConnectA broad AWS-native contact center for voice, digital channels, workforce management, and AI.9.4
- 8x8 Contact CenterA broad contact center suite for mature omnichannel operations with workforce needs.9.1
- Vonage Contact CenterA broad contact center platform for enterprise teams that need routing, supervision, analytics, and AI.9.0
See all RingCentral RingCX alternatives →
RingCentral RingCX vs the competition
- RingCentral RingCX vs Amazon Connect
- RingCentral RingCX vs Vonage Contact Center
- RingCentral RingCX vs Genesys Cloud CX
- RingCentral RingCX vs Talkdesk CX Cloud
- RingCentral RingCX vs Zoom Contact Center
Compare RingCentral RingCX with any tool side by side →
Also Ranked In
RingCentral RingCX is ranked in 6 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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