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Head-to-head · Contact Center Software

RingCentral RingCX vs Zoom Contact Center

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score RingCentral RingCX #2 in Contact Center Software 9.2/10 Paid ✓ 1 of 4 features Visit RingCentral
Zoom Contact Center #8 in Contact Center Software 8.6/10 Pricing on request ✓ 1 of 4 features Visit site

RingCentral RingCX leads on 0 checks, Zoom Contact Center on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreRingCentral RingCX · 9.2/10

RingCentral RingCX scores higher on our rubric for contact center software: 9.2 against 8.6 out of 10; our editors rank them #2 and #8.

RingCentral RingCX is the better fit for large teams needing deep omnichannel operations. Zoom Contact Center is the better fit for teams already using Zoom Workplace.

  • RingCentral RingCX fits best

    Large teams needing deep omnichannel operations

  • Zoom Contact Center fits best

    Teams already using Zoom Workplace

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Side by side

Feature RingCentral RingCX 9.2/10 Visit ↗ Zoom Contact Center 8.6/10 Visit ↗
At a glance
Editor score 9.2 8.6
Ranking #2 in Contact Center Software #8 in Contact Center Software
Best for Large teams needing deep omnichannel operations Teams already using Zoom Workplace
Pricing model Paid Paid
Starting price Not checked yet —
Free plan — —
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Support Phone, Live chat Docs, Community, Phone, Tickets
Integrations 50+ integrations 2,500+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features RingCentral RingCX 1/4 · Zoom Contact Center 1/4
IVR Not checked yet Not checked yet
Outbound dialer ✓ ✓
Call recording Not checked yet Not checked yet
Supervisor tools Not checked yet Not checked yet
Specs
Deployment Not checked yet Not checked yet
Channel coverage Not checked yet Not checked yet
Our review
Pros
  • Voice plus 20+ digital channels in one platform
  • Dialers, IVR, workforce management, and quality tools
  • 250+ reports with CRM integrations and AI capabilities
  • Supports voice, video, chat, SMS, email, and social channels
  • Includes IVR, skills-based routing, recording, and transcription
  • Connects with Salesforce, ServiceNow, APIs, and webhooks
Cons
  • The listed plan uses annual billing
  • Recording retention is documented at 30 days
  • Its broad feature set may exceed smaller teams' needs
  • Numeric pricing is not published; plans require contacting sales
  • Email, social, outbound dialers, and cobrowse start in Premium
  • AI Expert Assist and workforce management require Elite
Our verdict

RingCentral RingCX is a cloud contact center platform for customer service, sales, and support teams. It combines inbound and outbound voice with more than 20 digital channels, IVR, campaign dialers, workforce management, analytics,…

Read the review →

Zoom Contact Center is a cloud-based contact center platform for organizations managing customer service and engagement operations. It brings inbound voice, video, chat, and SMS into one environment, with email and social messaging…

Read the review →
  1. RingCentral RingCXContact Center Software 9.2Paid
  2. Zoom Contact CenterContact Center Software 8.6Pricing on request

Strengths and trade-offs

  • RingCentral RingCX — where it wins

    • Voice plus 20+ digital channels in one platform
    • Dialers, IVR, workforce management, and quality tools
    • 250+ reports with CRM integrations and AI capabilities

    Where it doesn't

    • The listed plan uses annual billing
    • Recording retention is documented at 30 days
    • Its broad feature set may exceed smaller teams' needs

  • Zoom Contact Center — where it wins

    • Supports voice, video, chat, SMS, email, and social channels
    • Includes IVR, skills-based routing, recording, and transcription
    • Connects with Salesforce, ServiceNow, APIs, and webhooks

    Where it doesn't

    • Numeric pricing is not published; plans require contacting sales
    • Email, social, outbound dialers, and cobrowse start in Premium
    • AI Expert Assist and workforce management require Elite
  • RingCentral RingCX9.2/10 · Paid

    A broad contact center platform for large teams managing voice and digital channels.

    Visit RingCentralFull verdict →
  • Zoom Contact Center8.6/10 · Pricing on request

    A broad omnichannel contact center for teams already using Zoom Workplace.

    Visit siteFull verdict →

More comparisons

All contact center software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update