Zoom Contact Center
Zoom Contact Center: A broad omnichannel contact center for organizations already invested in Zoom. Ranked #6 of 120 in Call Center Software by our editors (8.9/10); pricing: Pricing on request; best for zoom users needing an integrated contact center.
At a glance
- Editor score8.9 / 10
- PricingPricing on request
- Best forZoom users needing an integrated contact center
- Free planNo
- Outbound dialerYes
- Facts checked23 Sep 2026
Where it wins
- Voice, video, chat, SMS, email, and social messaging support
- IVR, skills-based routing, recording, transcription, and analytics
- CRM integrations plus outbound dialers and workforce management
Where it doesn't
- No free plan is available
- Plans require contacting sales for pricing
- Advanced capabilities are reserved for higher-tier plans
Our verdict on Zoom Contact Center
Zoom Contact Center is a cloud-based platform for organizations managing customer service and engagement operations. It brings voice, video, chat, SMS, email, and social messaging into one contact center, with inbound and outbound engagement support. Core capabilities include interactive voice response, automatic call distribution, skills-based routing, call recording, transcription, surveys, Voice of Customer tools, real-time analytics, wallboards, CRM agent CTI, and APIs. It is particularly suited to teams that already use Zoom Workplace or need a broad channel mix across web, Windows, macOS, and API access.
The three paid tiers are structured by channel breadth and operational depth. Essentials includes inbound voice, video, chat, and SMS, along with Flow Editor and IVR, real-time transcription, CRM agent CTI integration, surveys, and Voice of Customer tools. Premium adds email and social channels, progressive and preview outbound dialers, and cobrowse. Elite adds AI Expert Assist, Advanced Quality Management, and Workforce Management. The published plans use annual billing labels but require contacting sales for pricing, so buyers should evaluate the tier structure with their expected channels and supervisory needs in mind.
Zoom Contact Center connects with Salesforce, ServiceNow, Google Dialogflow CX, and Zoom Workplace, while Open APIs and webhooks support connections with existing systems. Its ecosystem fit is strongest for organizations that want Zoom-based communications alongside CRM and contact center workflows. The platform should suit teams seeking omnichannel routing, outbound engagement, and workforce capabilities in one product. Organizations wanting a free starting plan or a simpler, narrowly focused calling tool should look elsewhere; the tiered structure and sales-led purchase process are better aligned with planned contact center deployments.
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Zoom Contact Center pricing
All 3 Zoom Contact Center plans and prices →
Zoom Contact Center fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud |
| Platforms | Web, Windows, macOS, Linux, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA |
| Support | Docs, Community, Phone, Tickets |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 2,500+ integrations: Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, Gmail |
| Pricing | Pricing on request (source) |
| Website | zoom.com |
| Facts checked | 23 Sep 2026 |
Zoom Contact Center integrations
Zoom Contact Center lists 2,500+ integrations on its own site — the 5 named here are the ones its pages call out.
- Salesforce
- ServiceNow
- Google Dialogflow CX
- Gmail
Alternatives to Zoom Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Zoom Contact Center alternatives →
Zoom Contact Center vs the competition
- Zoom Contact Center vs 8x8 Contact Center
- Zoom Contact Center vs Mitel CX
- Zoom Contact Center vs Avaya Experience Platform
Compare Zoom Contact Center with any tool side by side →
Also Ranked In
Zoom Contact Center is ranked in 6 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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