Zoom Contact Center vs Mitel CX

Zoom Contact Center8.9Visit MCMitel CX8.8Visit

Higher score Zoom Contact Center #6 in Call Center Software 8.9/10 Pricing on request ✓ 4 of 4 features Visit Zoom

vs

MC Mitel CX #7 in Call Center Software 8.8/10 Pricing on request ✓ 4 of 4 features Visit Mitel CX

• Zoom Contact Center fits best

  Zoom users needing an integrated contact center

• Mitel CX fits best

  Hybrid environments needing broad channels

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Side by side

Feature	Zoom Contact Center 8.9/10 Visit ↗	MCMitel CX 8.8/10 Visit ↗
At a glance
Editor score	8.9	8.8
Ranking	#6 in Call Center Software	#7 in Call Center Software
Best for	Zoom users needing an integrated contact center	Hybrid environments needing broad channels
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Integrations	2,500+ integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Zoom Contact Center 4/4 · Mitel CX 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Voice, video, chat, SMS, email, and social messaging support IVR, skills-based routing, recording, transcription, and analytics CRM integrations plus outbound dialers and workforce management	Covers voice, campaigns, IVR, digital channels, and video Adds AI agents, guidance, reporting, and workforce management Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM
Cons	No free plan is available Plans require contacting sales for pricing Advanced capabilities are reserved for higher-tier plans	Pricing requires a contact-sales process Broad deployment choices require cloud or on-premises planning The extensive feature set may exceed narrow contact center needs
Our verdict	Zoom Contact Center is a cloud-based platform for organizations managing customer service and engagement operations. It brings voice, video, chat, SMS, email, and social messaging into one contact center, with inbound and outbound… Read the review →	Mitel CX is an enterprise contact center platform for organizations managing complex customer interactions across voice and digital channels. It combines inbound calling, queue management, outbound campaigns, callbacks, IVR, chat, email,… Read the review →

Strengths and trade-offs

• Zoom Contact Center — where it wins

  • Voice, video, chat, SMS, email, and social messaging support
  • IVR, skills-based routing, recording, transcription, and analytics
  • CRM integrations plus outbound dialers and workforce management

  Where it doesn't

  • No free plan is available
  • Plans require contacting sales for pricing
  • Advanced capabilities are reserved for higher-tier plans

• Mitel CX — where it wins

  • Covers voice, campaigns, IVR, digital channels, and video
  • Adds AI agents, guidance, reporting, and workforce management
  • Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM

  Where it doesn't

  • Pricing requires a contact-sales process
  • Broad deployment choices require cloud or on-premises planning
  • The extensive feature set may exceed narrow contact center needs

• Zoom Contact Center8.9/10 · Pricing on request

  A broad omnichannel contact center for organizations already invested in Zoom.

  Visit ZoomFull verdict →
• MCMitel CX8.8/10 · Pricing on request

  A broad enterprise contact center suite for hybrid voice and digital operations.

  Visit Mitel CXFull verdict →