Mitel CX vs Avaya Experience Platform

MCMitel CX8.8Visit Avaya Experience Platform8.7Visit

Higher score MC Mitel CX #7 in Call Center Software 8.8/10 Pricing on request ✓ 4 of 4 features Visit Mitel CX

vs

Avaya Experience Platform #8 in Call Center Software 8.7/10 Paid ✓ 4 of 4 features Visit Avaya

• Mitel CX fits best

  Hybrid environments needing broad channels

• Avaya Experience Platform fits best

  Enterprises already using Avaya or major CRMs

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Side by side

Feature	MCMitel CX 8.8/10 Visit ↗	Avaya Experience Platform 8.7/10 Visit ↗
At a glance
Editor score	8.8	8.7
Ranking	#7 in Call Center Software	#8 in Call Center Software
Best for	Hybrid environments needing broad channels	Enterprises already using Avaya or major CRMs
Pricing model	Paid	Paid
Starting price	Pricing on request	$48/user/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Integrations	6 integrations	6 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Mitel CX 4/4 · Avaya Experience Platform 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Covers voice, campaigns, IVR, digital channels, and video Adds AI agents, guidance, reporting, and workforce management Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM	Inbound, outbound, and omnichannel interaction handling CRM integrations for Salesforce, Dynamics 365, and ServiceNow Workspaces, analytics, recording, and workforce services in one platform
Cons	Pricing requires a contact-sales process Broad deployment choices require cloud or on-premises planning The extensive feature set may exceed narrow contact center needs	Public per-user pricing is not part of the buying model The current orderable cloud service is identified as Avaya Infinity Its broad feature set may exceed the needs of smaller teams
Our verdict	Mitel CX is an enterprise contact center platform for organizations managing complex customer interactions across voice and digital channels. It combines inbound calling, queue management, outbound campaigns, callbacks, IVR, chat, email,… Read the review →	Avaya Experience Platform Public Cloud is a multi-tenant contact center service for enterprises and smaller organizations managing voice and digital customer interactions. It supports inbound voice routing, queue management, outbound… Read the review →

Strengths and trade-offs

• Mitel CX — where it wins

  • Covers voice, campaigns, IVR, digital channels, and video
  • Adds AI agents, guidance, reporting, and workforce management
  • Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM

  Where it doesn't

  • Pricing requires a contact-sales process
  • Broad deployment choices require cloud or on-premises planning
  • The extensive feature set may exceed narrow contact center needs

• Avaya Experience Platform — where it wins

  • Inbound, outbound, and omnichannel interaction handling
  • CRM integrations for Salesforce, Dynamics 365, and ServiceNow
  • Workspaces, analytics, recording, and workforce services in one platform

  Where it doesn't

  • Public per-user pricing is not part of the buying model
  • The current orderable cloud service is identified as Avaya Infinity
  • Its broad feature set may exceed the needs of smaller teams

• MCMitel CX8.8/10 · Pricing on request

  A broad enterprise contact center suite for hybrid voice and digital operations.

  Visit Mitel CXFull verdict →
• Avaya Experience Platform8.7/10 · Paid

  A broad enterprise contact center suite with strong CRM and omnichannel coverage.

  Visit AvayaFull verdict →