8x8 Contact Center vs Mitel CX

8x8 Contact Center9.0Visit MCMitel CX8.8Visit

Higher score 8x8 Contact Center #5 in Call Center Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit 8x8

vs

MC Mitel CX #7 in Call Center Software 8.8/10 Pricing on request ✓ 4 of 4 features Visit Mitel CX

• 8x8 Contact Center fits best

  Large teams needing full omnichannel operations

• Mitel CX fits best

  Hybrid environments needing broad channels

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Side by side

Feature	8x8 Contact Center 9.0/10 Visit ↗	MCMitel CX 8.8/10 Visit ↗
At a glance
Editor score	9.0	8.8
Ranking	#5 in Call Center Software	#7 in Call Center Software
Best for	Large teams needing full omnichannel operations	Hybrid environments needing broad channels
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Integrations	9 integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features 8x8 Contact Center 4/4 · Mitel CX 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Omnichannel routing covers voice, chat, email, messaging, social, and video Combines IVR, three outbound dialer modes, recording, analytics, and AI Adds forecasting, scheduling, and real-time adherence for workforce management	Covers voice, campaigns, IVR, digital channels, and video Adds AI agents, guidance, reporting, and workforce management Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM
Cons	Pricing requires a custom quote and sales conversation The platform is web-based rather than offering listed native desktop platforms Its broad operational scope may exceed the needs of smaller teams	Pricing requires a contact-sales process Broad deployment choices require cloud or on-premises planning The extensive feature set may exceed narrow contact center needs
Our verdict	8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. It provides browser-based workspaces for agents and supervisors, omnichannel routing, IVR, outbound… Read the review →	Mitel CX is an enterprise contact center platform for organizations managing complex customer interactions across voice and digital channels. It combines inbound calling, queue management, outbound campaigns, callbacks, IVR, chat, email,… Read the review →

Strengths and trade-offs

• 8x8 Contact Center — where it wins

  • Omnichannel routing covers voice, chat, email, messaging, social, and video
  • Combines IVR, three outbound dialer modes, recording, analytics, and AI
  • Adds forecasting, scheduling, and real-time adherence for workforce management

  Where it doesn't

  • Pricing requires a custom quote and sales conversation
  • The platform is web-based rather than offering listed native desktop platforms
  • Its broad operational scope may exceed the needs of smaller teams

• Mitel CX — where it wins

  • Covers voice, campaigns, IVR, digital channels, and video
  • Adds AI agents, guidance, reporting, and workforce management
  • Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM

  Where it doesn't

  • Pricing requires a contact-sales process
  • Broad deployment choices require cloud or on-premises planning
  • The extensive feature set may exceed narrow contact center needs

• 8x8 Contact Center9.0/10 · Pricing on request

  A broad contact center suite for large teams that need voice, digital channels, and workforce management.

  Visit 8x8Full verdict →
• MCMitel CX8.8/10 · Pricing on request

  A broad enterprise contact center suite for hybrid voice and digital operations.

  Visit Mitel CXFull verdict →