NICE CXone vs Mitel CX

NICE CXone9.2Visit MCMitel CX8.8Visit

Higher score NICE CXone #3 in Call Center Software 9.2/10 Paid ✓ 0 of 4 features Visit NICE CXone

vs

MC Mitel CX #7 in Call Center Software 8.8/10 Pricing on request ✓ 4 of 4 features Visit Mitel CX

• NICE CXone fits best

  Enterprises needing mature omnichannel service tooling

• Mitel CX fits best

  Hybrid environments needing broad channels

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Side by side

Feature	NICE CXone 9.2/10 Visit ↗	MCMitel CX 8.8/10 Visit ↗
At a glance
Editor score	9.2	8.8
Ranking	#3 in Call Center Software	#7 in Call Center Software
Best for	Enterprises needing mature omnichannel service tooling	Hybrid environments needing broad channels
Pricing model	Paid	Paid
Starting price	$110/user/mo	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Integrations	200+ integrations	6 integrations
Built for	Enterprise, Mid-market	Mid-market, Enterprise
Features NICE CXone 0/4 · Mitel CX 4/4
Inbound calling	Not checked yet	✓ (best)
Outbound dialer	Not checked yet	✓ (best)
IVR builder	Not checked yet	✓ (best)
Workforce management	Not checked yet	✓ (best)
Specs
Digital channel scope	Not checked yet	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Unified inbox for digital and voice interactions Skills-based omnichannel routing with a universal queue AI self-service, agent assistance, analytics, and reporting	Covers voice, campaigns, IVR, digital channels, and video Adds AI agents, guidance, reporting, and workforce management Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM
Cons	Starting price is $110 per agent per month Five paid suites create a high-cost enterprise buying decision Focuses on broad contact center operations rather than a narrow use case	Pricing requires a contact-sales process Broad deployment choices require cloud or on-premises planning The extensive feature set may exceed narrow contact center needs
Our verdict	NICE CXone is a cloud customer experience platform for enterprise contact centers. It brings digital and voice interactions into a unified environment, with WhatsApp messaging, customer context, cross-channel conversation history,… Read the review →	Mitel CX is an enterprise contact center platform for organizations managing complex customer interactions across voice and digital channels. It combines inbound calling, queue management, outbound campaigns, callbacks, IVR, chat, email,… Read the review →

Strengths and trade-offs

• NICE CXone — where it wins

  • Unified inbox for digital and voice interactions
  • Skills-based omnichannel routing with a universal queue
  • AI self-service, agent assistance, analytics, and reporting

  Where it doesn't

  • Starting price is $110 per agent per month
  • Five paid suites create a high-cost enterprise buying decision
  • Focuses on broad contact center operations rather than a narrow use case

• Mitel CX — where it wins

  • Covers voice, campaigns, IVR, digital channels, and video
  • Adds AI agents, guidance, reporting, and workforce management
  • Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM

  Where it doesn't

  • Pricing requires a contact-sales process
  • Broad deployment choices require cloud or on-premises planning
  • The extensive feature set may exceed narrow contact center needs

• NICE CXone9.2/10 · Paid

  Mature omnichannel contact center software for enterprises with complex service needs.

  Visit NICE CXoneFull verdict →
• MCMitel CX8.8/10 · Pricing on request

  A broad enterprise contact center suite for hybrid voice and digital operations.

  Visit Mitel CXFull verdict →