RingCentral RingCX vs Mitel CX

RingCentral RingCX9.1Visit MCMitel CX8.8Visit

Higher score RingCentral RingCX #4 in Call Center Software 9.1/10 Paid ✓ 4 of 4 features Visit RingCX

vs

MC Mitel CX #7 in Call Center Software 8.8/10 Pricing on request ✓ 4 of 4 features Visit Mitel CX

• RingCentral RingCX fits best

  Mature omnichannel centers needing broad capability

• Mitel CX fits best

  Hybrid environments needing broad channels

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Side by side

Feature	RingCentral RingCX 9.1/10 Visit ↗	MCMitel CX 8.8/10 Visit ↗
At a glance
Editor score	9.1	8.8
Ranking	#4 in Call Center Software	#7 in Call Center Software
Best for	Mature omnichannel centers needing broad capability	Hybrid environments needing broad channels
Pricing model	Paid	Paid
Starting price	Not checked yet	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Integrations	50+ integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features RingCentral RingCX 4/4 · Mitel CX 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Voice plus 20+ digital channels in one platform Multiple dialers, IVR design, and workforce management AI quality tools, dashboards, and 250+ reports	Covers voice, campaigns, IVR, digital channels, and video Adds AI agents, guidance, reporting, and workforce management Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM
Cons	The listed $65 rate requires annual billing Recording retention is listed at 30 days Open-source deployment is not part of the offering	Pricing requires a contact-sales process Broad deployment choices require cloud or on-premises planning The extensive feature set may exceed narrow contact center needs
Our verdict	RingCX is RingCentral’s cloud contact center platform for customer service, sales, and support teams. It brings together inbound and outbound voice, more than 20 digital channels, IVR, campaign dialers, workforce management, analytics,… Read the review →	Mitel CX is an enterprise contact center platform for organizations managing complex customer interactions across voice and digital channels. It combines inbound calling, queue management, outbound campaigns, callbacks, IVR, chat, email,… Read the review →

Strengths and trade-offs

• RingCentral RingCX — where it wins

  • Voice plus 20+ digital channels in one platform
  • Multiple dialers, IVR design, and workforce management
  • AI quality tools, dashboards, and 250+ reports

  Where it doesn't

  • The listed $65 rate requires annual billing
  • Recording retention is listed at 30 days
  • Open-source deployment is not part of the offering

• Mitel CX — where it wins

  • Covers voice, campaigns, IVR, digital channels, and video
  • Adds AI agents, guidance, reporting, and workforce management
  • Connects with CRM, ERP, Salesforce, Teams, REST APIs, and WFM

  Where it doesn't

  • Pricing requires a contact-sales process
  • Broad deployment choices require cloud or on-premises planning
  • The extensive feature set may exceed narrow contact center needs

• RingCentral RingCX9.1/10 · Paid

  Broad inbound, outbound, digital, workforce, and AI tools for mature contact centers.

  Visit RingCXFull verdict →
• MCMitel CX8.8/10 · Pricing on request

  A broad enterprise contact center suite for hybrid voice and digital operations.

  Visit Mitel CXFull verdict →