RingCentral RingCX vs Avaya Experience Platform

RingCentral RingCX9.1Visit Avaya Experience Platform8.7Visit

Higher score RingCentral RingCX #4 in Call Center Software 9.1/10 Paid ✓ 4 of 4 features Visit RingCX

vs

Avaya Experience Platform #8 in Call Center Software 8.7/10 Paid ✓ 4 of 4 features Visit Avaya

• RingCentral RingCX fits best

  Mature omnichannel centers needing broad capability

• Avaya Experience Platform fits best

  Enterprises already using Avaya or major CRMs

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Side by side

Feature	RingCentral RingCX 9.1/10 Visit ↗	Avaya Experience Platform 8.7/10 Visit ↗
At a glance
Editor score	9.1	8.7
Ranking	#4 in Call Center Software	#8 in Call Center Software
Best for	Mature omnichannel centers needing broad capability	Enterprises already using Avaya or major CRMs
Pricing model	Paid	Paid
Starting price	Not checked yet	$48/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Phone, Live chat	Docs
Integrations	50+ integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features RingCentral RingCX 4/4 · Avaya Experience Platform 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Voice plus 20+ digital channels in one platform Multiple dialers, IVR design, and workforce management AI quality tools, dashboards, and 250+ reports	Inbound, outbound, and omnichannel interaction handling CRM integrations for Salesforce, Dynamics 365, and ServiceNow Workspaces, analytics, recording, and workforce services in one platform
Cons	The listed $65 rate requires annual billing Recording retention is listed at 30 days Open-source deployment is not part of the offering	Public per-user pricing is not part of the buying model The current orderable cloud service is identified as Avaya Infinity Its broad feature set may exceed the needs of smaller teams
Our verdict	RingCX is RingCentral’s cloud contact center platform for customer service, sales, and support teams. It brings together inbound and outbound voice, more than 20 digital channels, IVR, campaign dialers, workforce management, analytics,… Read the review →	Avaya Experience Platform Public Cloud is a multi-tenant contact center service for enterprises and smaller organizations managing voice and digital customer interactions. It supports inbound voice routing, queue management, outbound… Read the review →

Strengths and trade-offs

• RingCentral RingCX — where it wins

  • Voice plus 20+ digital channels in one platform
  • Multiple dialers, IVR design, and workforce management
  • AI quality tools, dashboards, and 250+ reports

  Where it doesn't

  • The listed $65 rate requires annual billing
  • Recording retention is listed at 30 days
  • Open-source deployment is not part of the offering

• Avaya Experience Platform — where it wins

  • Inbound, outbound, and omnichannel interaction handling
  • CRM integrations for Salesforce, Dynamics 365, and ServiceNow
  • Workspaces, analytics, recording, and workforce services in one platform

  Where it doesn't

  • Public per-user pricing is not part of the buying model
  • The current orderable cloud service is identified as Avaya Infinity
  • Its broad feature set may exceed the needs of smaller teams

• RingCentral RingCX9.1/10 · Paid

  Broad inbound, outbound, digital, workforce, and AI tools for mature contact centers.

  Visit RingCXFull verdict →
• Avaya Experience Platform8.7/10 · Paid

  A broad enterprise contact center suite with strong CRM and omnichannel coverage.

  Visit AvayaFull verdict →