8x8 Contact Center vs Avaya Experience Platform

8x8 Contact Center9.0Visit Avaya Experience Platform8.7Visit

Higher score 8x8 Contact Center #5 in Call Center Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit 8x8

vs

Avaya Experience Platform #8 in Call Center Software 8.7/10 Paid ✓ 4 of 4 features Visit Avaya

• 8x8 Contact Center fits best

  Large teams needing full omnichannel operations

• Avaya Experience Platform fits best

  Enterprises already using Avaya or major CRMs

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Side by side

Feature	8x8 Contact Center 9.0/10 Visit ↗	Avaya Experience Platform 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#5 in Call Center Software	#8 in Call Center Software
Best for	Large teams needing full omnichannel operations	Enterprises already using Avaya or major CRMs
Pricing model	Paid	Paid
Starting price	Pricing on request	$48/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Support	Docs, Live chat	Docs
Integrations	9 integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features 8x8 Contact Center 4/4 · Avaya Experience Platform 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Omnichannel routing covers voice, chat, email, messaging, social, and video Combines IVR, three outbound dialer modes, recording, analytics, and AI Adds forecasting, scheduling, and real-time adherence for workforce management	Inbound, outbound, and omnichannel interaction handling CRM integrations for Salesforce, Dynamics 365, and ServiceNow Workspaces, analytics, recording, and workforce services in one platform
Cons	Pricing requires a custom quote and sales conversation The platform is web-based rather than offering listed native desktop platforms Its broad operational scope may exceed the needs of smaller teams	Public per-user pricing is not part of the buying model The current orderable cloud service is identified as Avaya Infinity Its broad feature set may exceed the needs of smaller teams
Our verdict	8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. It provides browser-based workspaces for agents and supervisors, omnichannel routing, IVR, outbound… Read the review →	Avaya Experience Platform Public Cloud is a multi-tenant contact center service for enterprises and smaller organizations managing voice and digital customer interactions. It supports inbound voice routing, queue management, outbound… Read the review →

Strengths and trade-offs

• 8x8 Contact Center — where it wins

  • Omnichannel routing covers voice, chat, email, messaging, social, and video
  • Combines IVR, three outbound dialer modes, recording, analytics, and AI
  • Adds forecasting, scheduling, and real-time adherence for workforce management

  Where it doesn't

  • Pricing requires a custom quote and sales conversation
  • The platform is web-based rather than offering listed native desktop platforms
  • Its broad operational scope may exceed the needs of smaller teams

• Avaya Experience Platform — where it wins

  • Inbound, outbound, and omnichannel interaction handling
  • CRM integrations for Salesforce, Dynamics 365, and ServiceNow
  • Workspaces, analytics, recording, and workforce services in one platform

  Where it doesn't

  • Public per-user pricing is not part of the buying model
  • The current orderable cloud service is identified as Avaya Infinity
  • Its broad feature set may exceed the needs of smaller teams

• 8x8 Contact Center9.0/10 · Pricing on request

  A broad contact center suite for large teams that need voice, digital channels, and workforce management.

  Visit 8x8Full verdict →
• Avaya Experience Platform8.7/10 · Paid

  A broad enterprise contact center suite with strong CRM and omnichannel coverage.

  Visit AvayaFull verdict →