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Head-to-head · Call Center Software

8x8 Contact Center vs Zoom Contact Center

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score 8x8 Contact Center #5 in Call Center Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit 8x8
Zoom Contact Center #6 in Call Center Software 8.9/10 Pricing on request ✓ 4 of 4 features Visit Zoom

8x8 Contact Center leads on 0 checks, Zoom Contact Center on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest score8x8 Contact Center · 9.0/10

8x8 Contact Center scores higher on our rubric for call center software: 9.0 against 8.9 out of 10; our editors rank them #5 and #6.

8x8 Contact Center is the better fit for large teams needing full omnichannel operations. Zoom Contact Center is the better fit for zoom users needing an integrated contact center.

  • 8x8 Contact Center fits best

    Large teams needing full omnichannel operations

  • Zoom Contact Center fits best

    Zoom users needing an integrated contact center

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature 8x8 Contact Center 9.0/10 Visit ↗ Zoom Contact Center 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #5 in Call Center Software #6 in Call Center Software
Best for Large teams needing full omnichannel operations Zoom users needing an integrated contact center
Pricing model Paid Paid
Starting price Pricing on request —
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web, Windows, macOS, Linux, iOS, Android
Support Docs, Live chat Docs, Community, Phone, Tickets
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations 9 integrations 2,500+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features 8x8 Contact Center 4/4 · Zoom Contact Center 4/4
Inbound calling ✓ ✓
Outbound dialer ✓ ✓
IVR builder ✓ ✓
Workforce management ✓ ✓
Specs
Digital channel scope Omnichannel Omnichannel
Maximum agents Not checked yet Not checked yet
Recording retention Not checked yet Not checked yet
Our review
Pros
  • Omnichannel routing covers voice, chat, email, messaging, social, and video
  • Combines IVR, three outbound dialer modes, recording, analytics, and AI
  • Adds forecasting, scheduling, and real-time adherence for workforce management
  • Voice, video, chat, SMS, email, and social messaging support
  • IVR, skills-based routing, recording, transcription, and analytics
  • CRM integrations plus outbound dialers and workforce management
Cons
  • Pricing requires a custom quote and sales conversation
  • The platform is web-based rather than offering listed native desktop platforms
  • Its broad operational scope may exceed the needs of smaller teams
  • No free plan is available
  • Plans require contacting sales for pricing
  • Advanced capabilities are reserved for higher-tier plans
Our verdict

8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. It provides browser-based workspaces for agents and supervisors, omnichannel routing, IVR, outbound…

Read the review →

Zoom Contact Center is a cloud-based platform for organizations managing customer service and engagement operations. It brings voice, video, chat, SMS, email, and social messaging into one contact center, with inbound and outbound…

Read the review →
  1. 8x8 Contact CenterCall Center Software 9.0Pricing on request
  2. Zoom Contact CenterCall Center Software 8.9Pricing on request

Strengths and trade-offs

  • 8x8 Contact Center — where it wins

    • Omnichannel routing covers voice, chat, email, messaging, social, and video
    • Combines IVR, three outbound dialer modes, recording, analytics, and AI
    • Adds forecasting, scheduling, and real-time adherence for workforce management

    Where it doesn't

    • Pricing requires a custom quote and sales conversation
    • The platform is web-based rather than offering listed native desktop platforms
    • Its broad operational scope may exceed the needs of smaller teams

  • Zoom Contact Center — where it wins

    • Voice, video, chat, SMS, email, and social messaging support
    • IVR, skills-based routing, recording, transcription, and analytics
    • CRM integrations plus outbound dialers and workforce management

    Where it doesn't

    • No free plan is available
    • Plans require contacting sales for pricing
    • Advanced capabilities are reserved for higher-tier plans
  • 8x8 Contact Center9.0/10 · Pricing on request

    A broad contact center suite for large teams that need voice, digital channels, and workforce management.

    Visit 8x8Full verdict →
  • Zoom Contact Center8.9/10 · Pricing on request

    A broad omnichannel contact center for organizations already invested in Zoom.

    Visit ZoomFull verdict →

More comparisons

All call center software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update