Zoom Contact Center comparisons
Zoom Contact Center is compared head-to-head with 8x8 Contact Center, Mitel CX and Avaya Experience Platform: 3 head-to-heads in Call Center Software, each with the specs and prices we checked.
Zoom Contact Center head-to-head
- Zoom Contact Center vs 8x8 Contact Center
- Zoom Contact Center vs Mitel CX
- Zoom Contact Center vs Avaya Experience Platform
Zoom Contact Center vs each of them
| # | Tool | Free plan | Paid from | Inbound calling | Outbound dialer | IVR builder | Digital channel scope | Workforce management | Score |
|---|---|---|---|---|---|---|---|---|---|
| 6 | Zoom Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 8.9 | |
| 5 | 8x8 Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 9.0 | |
| 7 | Mitel CX | Yes | Yes | Yes | Omnichannel | Yes | 8.8 | ||
| 8 | Avaya Experience Platform | No | $48/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 8.7 |
Compare Zoom Contact Center with any call center software
These are the matchups our editors wrote up. The compare tool pairs Zoom Contact Center with any other product in Call Center Software — and up to four at once — from the same checked specs.
Compare Zoom Contact Center with any tool side by side →
Every call center software head-to-head →
Our full Zoom Contact Center verdict, pricing and fact sheet →
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Compared by iTechGuides Editors · Editorial team · Updated Oct 2026
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