Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Contact Center Software

Talkdesk CX Cloud vs Zoom Contact Center

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Talkdesk CX Cloud #6 in Contact Center Software 8.8/10 Paid ✓ 1 of 4 features Visit Talkdesk
Zoom Contact Center #8 in Contact Center Software 8.6/10 Pricing on request ✓ 1 of 4 features Visit site

Talkdesk CX Cloud leads on 0 checks, Zoom Contact Center on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreTalkdesk CX Cloud · 8.8/10

Talkdesk CX Cloud scores higher on our rubric for contact center software: 8.8 against 8.6 out of 10; our editors rank them #6 and #8.

Talkdesk CX Cloud is the better fit for teams wanting broad platforms and integrations. Zoom Contact Center is the better fit for teams already using Zoom Workplace.

  • Talkdesk CX Cloud fits best

    Teams wanting broad platforms and integrations

  • Zoom Contact Center fits best

    Teams already using Zoom Workplace

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Talkdesk CX Cloud 8.8/10 Visit ↗ Zoom Contact Center 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #6 in Contact Center Software #8 in Contact Center Software
Best for Teams wanting broad platforms and integrations Teams already using Zoom Workplace
Pricing model Paid Paid
Starting price $85/user/mo —
Free plan — —
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations 70+ integrations 2,500+ integrations
Built for Enterprise, Mid-market Small business, Mid-market, Enterprise
Features Talkdesk CX Cloud 1/4 · Zoom Contact Center 1/4
IVR Not checked yet Not checked yet
Outbound dialer ✓ ✓
Call recording Not checked yet Not checked yet
Supervisor tools Not checked yet Not checked yet
Specs
Deployment Not checked yet Not checked yet
Channel coverage Not checked yet Not checked yet
Our review
Pros
  • Covers voice, digital channels, routing, IVR, and outbound campaigns
  • Includes workforce management, recording, quality management, and analytics
  • Connects with Salesforce, Zendesk, ServiceNow, HubSpot, and other platforms
  • Supports voice, video, chat, SMS, email, and social channels
  • Includes IVR, skills-based routing, recording, and transcription
  • Connects with Salesforce, ServiceNow, APIs, and webhooks
Cons
  • Starting price is $85 per user per month on a monthly billing plan
  • Advanced reporting and workforce features begin with the $165 Elite plan
  • Industry-specific capabilities require the $225 Industry Experience Clouds plan
  • Numeric pricing is not published; plans require contacting sales
  • Email, social, outbound dialers, and cobrowse start in Premium
  • AI Expert Assist and workforce management require Elite
Our verdict

Talkdesk CX Cloud is a cloud contact center platform for enterprise customer service, sales, and support teams operating across voice and digital channels. It combines inbound call routing, automatic call distribution, interactive voice…

Read the review →

Zoom Contact Center is a cloud-based contact center platform for organizations managing customer service and engagement operations. It brings inbound voice, video, chat, and SMS into one environment, with email and social messaging…

Read the review →
  1. Talkdesk CX CloudContact Center Software 8.8Paid
  2. Zoom Contact CenterContact Center Software 8.6Pricing on request

Strengths and trade-offs

  • Talkdesk CX Cloud — where it wins

    • Covers voice, digital channels, routing, IVR, and outbound campaigns
    • Includes workforce management, recording, quality management, and analytics
    • Connects with Salesforce, Zendesk, ServiceNow, HubSpot, and other platforms

    Where it doesn't

    • Starting price is $85 per user per month on a monthly billing plan
    • Advanced reporting and workforce features begin with the $165 Elite plan
    • Industry-specific capabilities require the $225 Industry Experience Clouds plan

  • Zoom Contact Center — where it wins

    • Supports voice, video, chat, SMS, email, and social channels
    • Includes IVR, skills-based routing, recording, and transcription
    • Connects with Salesforce, ServiceNow, APIs, and webhooks

    Where it doesn't

    • Numeric pricing is not published; plans require contacting sales
    • Email, social, outbound dialers, and cobrowse start in Premium
    • AI Expert Assist and workforce management require Elite
  • Talkdesk CX Cloud8.8/10 · Paid

    A broad omnichannel contact center platform with tiered pricing for growing teams.

    Visit TalkdeskFull verdict →
  • Zoom Contact Center8.6/10 · Pricing on request

    A broad omnichannel contact center for teams already using Zoom Workplace.

    Visit siteFull verdict →

More comparisons

All contact center software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update