8x8 Contact Center vs Talkdesk CX Cloud

8x8 Contact Center9.1Visit Talkdesk CX Cloud8.8Visit

Higher score 8x8 Contact Center #3 in Contact Center Software 9.1/10 Pricing on request ✓ 1 of 4 features Visit 8x8

vs

Talkdesk CX Cloud #6 in Contact Center Software 8.8/10 Paid ✓ 1 of 4 features Visit Talkdesk

• 8x8 Contact Center fits best

  Mature omnichannel teams with workforce needs

• Talkdesk CX Cloud fits best

  Teams wanting broad platforms and integrations

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Side by side

Feature	8x8 Contact Center 9.1/10 Visit ↗	Talkdesk CX Cloud 8.8/10 Visit ↗
At a glance
Editor score	9.1	8.8
Ranking	#3 in Contact Center Software	#6 in Contact Center Software
Best for	Mature omnichannel teams with workforce needs	Teams wanting broad platforms and integrations
Pricing model	Paid	Paid
Starting price	Pricing on request	$85/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations	9 integrations	70+ integrations
Built for	Small business, Mid-market, Enterprise	Enterprise, Mid-market
Features 8x8 Contact Center 1/4 · Talkdesk CX Cloud 1/4
IVR	Not checked yet	Not checked yet
Outbound dialer	✓	✓
Call recording	Not checked yet	Not checked yet
Supervisor tools	Not checked yet	Not checked yet
Specs
Deployment	Not checked yet	Not checked yet
Channel coverage	Not checked yet	Not checked yet
Our review
Pros	Omnichannel routing covers voice, chat, email, messaging, social, and video. Workforce forecasting, scheduling, and real-time adherence support supervisors. AI summaries, agent assistance, analytics, CRM, and knowledgebase tools are included.	Covers voice, digital channels, routing, IVR, and outbound campaigns Includes workforce management, recording, quality management, and analytics Connects with Salesforce, Zendesk, ServiceNow, HubSpot, and other platforms
Cons	Pricing is sold through custom quotes rather than public plans. The broad feature set may exceed the needs of smaller or simpler teams. The product is delivered through web-based workspaces only.	Starting price is $85 per user per month on a monthly billing plan Advanced reporting and workforce features begin with the $165 Elite plan Industry-specific capabilities require the $225 Industry Experience Clouds plan
Our verdict	8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. Its browser-based agent workspace and supervisor workspace support day-to-day operations, while… Read the review →	Talkdesk CX Cloud is a cloud contact center platform for enterprise customer service, sales, and support teams operating across voice and digital channels. It combines inbound call routing, automatic call distribution, interactive voice… Read the review →

Strengths and trade-offs

• 8x8 Contact Center — where it wins

  • Omnichannel routing covers voice, chat, email, messaging, social, and video.
  • Workforce forecasting, scheduling, and real-time adherence support supervisors.
  • AI summaries, agent assistance, analytics, CRM, and knowledgebase tools are included.

  Where it doesn't

  • Pricing is sold through custom quotes rather than public plans.
  • The broad feature set may exceed the needs of smaller or simpler teams.
  • The product is delivered through web-based workspaces only.

• Talkdesk CX Cloud — where it wins

  • Covers voice, digital channels, routing, IVR, and outbound campaigns
  • Includes workforce management, recording, quality management, and analytics
  • Connects with Salesforce, Zendesk, ServiceNow, HubSpot, and other platforms

  Where it doesn't

  • Starting price is $85 per user per month on a monthly billing plan
  • Advanced reporting and workforce features begin with the $165 Elite plan
  • Industry-specific capabilities require the $225 Industry Experience Clouds plan

• 8x8 Contact Center9.1/10 · Pricing on request

  A broad contact center suite for mature omnichannel operations with workforce needs.

  Visit 8x8Full verdict →
• Talkdesk CX Cloud8.8/10 · Paid

  A broad omnichannel contact center platform with tiered pricing for growing teams.

  Visit TalkdeskFull verdict →