The Best Call Center CRM Software in 2026
We researched call center CRM software from official websites, including pricing pages, plan tables and product documentation. Rankings reflect each product’s core call-center job, value for money and verified features such as routing, dialing, recording and customer-history management.
Our top picks
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Top ranked
Genesys Cloud CX#1 of 259.3/10A broad omnichannel CX suite for large teams that need routing, workforce tools, AI, and integrations.
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Runner-up
NICE CXone#2 of 259.2/10A deep enterprise contact-center suite, with monthly per-agent pricing starting at $110.
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Lowest paid price in the top 10
Avaya Experience Platform#6 of 258.8/10Flexible voice and digital workflows, with published plans starting at $48 per user monthly.
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 25 tools, best first
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Best forLarge teams needing comprehensive omnichannel CX
A broad omnichannel CX suite for large teams that need routing, workforce tools, AI, and integrations.
9.3/10★★★★★Visit Genesys -
Best forEnterprises coordinating complex omnichannel operations
A deep enterprise contact-center suite, with monthly per-agent pricing starting at $110.
9.2/10★★★★★Visit NICE CXone -
Best forTeams needing broad contact and workforce tools
Broad contact handling and workforce features, with usage billed by channel.
- Inbound calling
- Outbound dialer
9.1/10★★★★★Visit Amazon Connect -
Best forTeams needing omnichannel service and strong WFM
Omnichannel routing paired with outbound dialing and detailed workforce management.
- Inbound calling
- Outbound dialer
9.0/10★★★★☆Visit 8x8 -
Best forContact centers needing blended calling and dialers
Blended calling, dialers, AI and CRM connectivity for contact centers.
- Call recording
- Omnichannel messaging
- Queue management
8.9/10★★★★☆Visit Five9 -
Best forMid-market teams needing flexible deployment
Flexible voice and digital workflows, with published plans starting at $48 per user monthly.
- Inbound calling
- Outbound dialer
8.8/10★★★★☆Visit Avaya -
Best forTeams needing detailed voice controls and AI summaries
A cloud contact center with extensive call controls, digital channels, and AI summaries.
- Inbound calling
- Outbound dialer
8.7/10★★★★☆Visit GoTo -
Best forMid-market and enterprise service teams
A cloud contact center for teams combining routing, automation, campaigns, and reporting.
- Inbound calling
- Outbound dialer
8.6/10★★★★☆Visit Google Cloud -
Best forTeams needing CRM-linked routing and coaching
A quote-based cloud contact center with routing, omnichannel tools and CRM screen pops.
- Inbound calling
- Outbound dialer
8.5/10★★★★☆Visit Vonage -
Best forService teams already centered on Salesforce Service
A Salesforce Service add-on for teams that want voice and digital support in one workspace.
8.4/10★★★★☆Visit Salesforce -
Best forTeams needing customizable channels and usage pricing
Flexible voice and messaging workflows with usage or seat-based pricing.
- Inbound calling
- Outbound dialer
8.3/10★★★★☆Visit Twilio Flex -
Best forMid-market teams wanting WFM and quality tools
Talkdesk CX Cloud combines omnichannel engagement, routing, WFM, quality, and AI automation.
- Inbound calling
- Outbound dialer
8.2/10★★★★☆Visit Talkdesk -
Best forTeams seeking AI coaching and omnichannel support
A full-featured AI contact center for teams handling voice and digital support.
- Inbound calling
- Outbound dialer
8.1/10★★★★☆Visit Dialpad -
Best forTeams needing mobile SDKs and multiple dial modes
A cloud contact center with IVR, multiple dial modes, CRM connections, and mobile SDKs.
- IVR menus
- Outbound dialer
8.0/10★★★★☆Visit UJET -
Best forZendesk users adding phone support and queue controls
A Zendesk-native voice channel with IVR, queues and omnichannel routing.
- Call recording
- Omnichannel messaging
- Queue management
7.9/10★★★★☆Visit Zendesk Talk -
Best forBudget-conscious teams needing broad core calling
Broad calling and omnichannel tools start at $7.99 per seat monthly with annual billing.
- Inbound calling
- Outbound dialer
7.8/10★★★★☆Visit Ringflow -
Best forTeams seeking self-hosted calling and built-in CRM
A self-hostable contact-center suite pairing built-in CRM with inbound and outbound campaigns.
7.4/10★★★★☆Visit ICTContact -
Best forSmall teams prioritizing open-source self-hosting
An open-source CRM and contact center suite with self-hosted deployment and broad calling tools.
- Call recording
- Omnichannel messaging
- Queue management
7.3/10★★★★☆Visit ICTCRM -
Best forMid-market and enterprise teams pairing CRM with calling
Pairs inbound and outbound calling with CRM pipelines, ticketing, and call QA.
- Call recording
- Omnichannel messaging
- Queue management
7.2/10★★★★☆Contact CallZenix -
Best forTeams seeking hosted contact-center telephony
A cloud-hosted contact-center telephony offering with few stated product specifics.
6.0/10★★★☆☆Contact Simple2Call -
Best forTeams needing case management more than contact-center voice
A case-management-led CRM for teams that need routing, self-service, and automation.
5.9/10★★★☆☆Visit Salesforce -
Best forTeams focused on AI-led case management
A case-centric CRM with AI agents, portals, SLAs, and workflow automation.
5.8/10★★★☆☆Visit ServiceNow -
Best forSales teams managing leads and opportunities
A sales CRM with forecasting and AI, but a poor fit for contact-center operations.
5.7/10★★★☆☆Visit Microsoft -
Best forTeams needing meetings and messaging, not call-center CRM
A capable collaboration app, but not a call-center CRM.
5.6/10★★★☆☆Visit Webex -
Best forMid-market and enterprise field-service teams
A field-service platform, not a contact-center CRM.
5.5/10★★★☆☆Visit IFS
No tools match those filters.
Compare at a glance
| # | Tool | Paid from | Inbound calling | Outbound dialer | Score |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX | $75/user/mo | 9.3 | ||
| 2 | NICE CXone | $110/user/mo | 9.2 | ||
| 3 | Amazon Connect | Yes | Yes | 9.1 | |
| 4 | 8x8 Contact Center | Yes | Yes | 9.0 | |
| 5 | Five9 Intelligent CX Platform | $119/seat/mo | Yes | Yes | 8.9 |
| 6 | Avaya Experience Platform | $48/user/mo | Yes | Yes | 8.8 |
| 7 | GoTo Contact Center | Yes | Yes | 8.7 | |
| 8 | Google Contact Center AI Platform | Yes | Yes | 8.6 | |
| 9 | Vonage Contact Center | Yes | Yes | 8.5 | |
| 10 | Agentforce Contact Center | $50/user/mo | 8.4 | ||
| 11 | Twilio Flex | $35/user/mo | Yes | Yes | 8.3 |
| 12 | Talkdesk CX Cloud | $85/user/mo | Yes | Yes | 8.2 |
| 13 | Dialpad Support | $80/user/mo | Yes | Yes | 8.1 |
| 14 | UJET | $65/user/mo | Yes | 8.0 | |
| 15 | Zendesk Talk | $55/user/mo | Yes | Yes | 7.9 |
| 16 | Ringflow Contact Center | $7.99/seat/mo | Yes | Yes | 7.8 |
| 17 | ICTContact | $399 one-time | 7.4 | ||
| 18 | ICTCRM | $1,500 one-time | Yes | Yes | 7.3 |
| 19 | CallZenix | Yes | Yes | 7.2 | |
| 20 | Simple2Call Contact Center | 6.0 | |||
| 21 | Salesforce Service Cloud | $25/user/mo | 5.9 | ||
| 22 | ServiceNow Customer Service Management AI Agents | 5.8 | |||
| 23 | Microsoft Dynamics 365 Sales | $65/user/mo | 5.7 | ||
| 24 | Webex App | 5.6 | |||
| 25 | IFS Cloud Field Service Management | 5.5 |
Head-to-head All 19 comparisons →
- Genesys Cloud CX vs Five9 Intelligent CX Platform
- Genesys Cloud CX vs GoTo Contact Center
- Genesys Cloud CX vs Google Contact Center AI Platform
- NICE CXone vs Five9 Intelligent CX Platform
- NICE CXone vs GoTo Contact Center
- NICE CXone vs Google Contact Center AI Platform
- Amazon Connect vs Five9 Intelligent CX Platform
- Amazon Connect vs Avaya Experience Platform
- Amazon Connect vs GoTo Contact Center
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How we rank call center CRM software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update