ICTCRM
ICTCRM: An open-source CRM and contact center suite with self-hosted deployment and broad calling tools. Ranked #18 of 25 in Call Center CRM Software by our editors (7.3/10); pricing: Free plan; best for small teams prioritizing open-source self-hosting.
At a glance
- Editor score7.3 / 10
- PricingFree plan
- Best forSmall teams prioritizing open-source self-hosting
- Free planYes
- Paid from$1,500 one-time
- Outbound dialerYes
- Facts checked24 Sep 2026
Where it wins
- Combines contact timelines, leads, deals, pipelines, and call automation
- Includes IVR, queues, dialing, supervision, and call and screen recording
- Supports website chat, WhatsApp, REST API, webhooks, and 23 integrations
Where it doesn't
- Predictive dialing is available only as an add-on
- Service Provider packages have substantial one-time prices
- The listed support channel is documentation
Our verdict on ICTCRM
ICTCRM brings CRM records and contact-center tools into one system, aimed at teams that want agents to manage customer interactions alongside sales activity. Contact timelines can include calls, messages, notes, and recordings, while leads, deals, configurable pipelines, and call-outcome automation support follow-up. Its small-team fit is clearest for organizations prioritizing an open-source option and self-hosted deployment; cloud deployment is also available.
For calling operations, agents can work through a WebRTC browser panel with customer details and call controls. Progressive, preview, and manual dialing are included, along with a visual IVR designer for menus, transfers, and queues. Supervisors have live monitoring, call and screen recording, and queue statistics. Predictive dialing is an add-on, so teams that require that mode should account for it separately. An AI voice agent can handle calls and update contact records, while live chat and WhatsApp extend the agent panel beyond voice.
ICTCRM can connect to CRM systems including Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, and Pipedrive, and provides a REST API and signed outbound webhooks. Pricing is presented as a free open-source edition plus Enterprise packages for 2, 5, 10, 20, 50, and 100 agents; the listed highlights identify these as Enterprise Edition. The Service Provider Edition is listed at $1,500 for 20 agents and $2,500 for 50 agents as one-time lifetime packages. The listed support channel is documentation. Teams seeking CRM, calling, and messaging in a self-hostable system may find the breadth relevant; buyers who need predictive dialing included or a broader listed support channel should compare alternatives.
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ICTCRM pricing
All 9 ICTCRM plans and prices →
ICTCRM fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $1,500 one-time |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR menus | Yes |
| Call recording | Yes |
| Omnichannel messaging | Yes |
| Queue management | Yes |
| Included agent limit | 2 users |
| Deployment | Cloud, Self-hosted, Browser extension |
| Platforms | Web |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 23+ integrations: Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, SugarCRM, SuiteCRM … |
| Pricing | Free plan (source) |
| Website | ictcrm.com |
| Facts checked | 24 Sep 2026 |
ICTCRM integrations
ICTCRM lists 23+ integrations on its own site — the 20 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Zoho
- Microsoft Dynamics 365
- SugarCRM
- SuiteCRM
- Pipedrive
- Zendesk Sell
- Freshsales
- ActiveCampaign
- Keap
- Bitrix24
- Vtiger
- Copper
- Close
- Monday
- Capsule
- Streak
- Apptivo
- Agile CRM
Alternatives to ICTCRM
- Genesys Cloud CXA broad omnichannel CX suite for large teams that need routing, workforce tools, AI, and integrations.9.3
- NICE CXoneA deep enterprise contact-center suite, with monthly per-agent pricing starting at $110.9.2
- Amazon ConnectBroad contact handling and workforce features, with usage billed by channel.9.1
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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