ICTCRM review
An open-source CRM and contact center suite with self-hosted deployment and broad calling tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ICTCRM brings CRM records and contact-center tools into one system, aimed at teams that want agents to manage customer interactions alongside sales activity. Contact timelines can include calls, messages, notes, and recordings, while leads, deals, configurable pipelines, and call-outcome automation support follow-up. Its small-team fit is clearest for organizations prioritizing an open-source option and self-hosted deployment; cloud deployment is also available.
For calling operations, agents can work through a WebRTC browser panel with customer details and call controls. Progressive, preview, and manual dialing are included, along with a visual IVR designer for menus, transfers, and queues. Supervisors have live monitoring, call and screen recording, and queue statistics. Predictive dialing is an add-on, so teams that require that mode should account for it separately. An AI voice agent can handle calls and update contact records, while live chat and WhatsApp extend the agent panel beyond voice.
ICTCRM can connect to CRM systems including Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, and Pipedrive, and provides a REST API and signed outbound webhooks. Pricing is presented as a free open-source edition plus Enterprise packages for 2, 5, 10, 20, 50, and 100 agents; the listed highlights identify these as Enterprise Edition. The Service Provider Edition is listed at $1,500 for 20 agents and $2,500 for 50 agents as one-time lifetime packages. The listed support channel is documentation. Teams seeking CRM, calling, and messaging in a self-hostable system may find the breadth relevant; buyers who need predictive dialing included or a broader listed support channel should compare alternatives.
ICTCRM pros and cons
- Where it wins
- Combines contact timelines, leads, deals, pipelines, and call automation
- Includes IVR, queues, dialing, supervision, and call and screen recording
- Supports website chat, WhatsApp, REST API, webhooks, and 23 integrations
- Where it doesn't
- Predictive dialing is available only as an add-on
- Service Provider packages have substantial one-time prices
- The listed support channel is documentation
ICTCRM fact sheet, pricing and score →
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