ICTContact
ICTContact: A customizable CTI suite for contact centers needing self-hosting, CRM sync, and omnichannel tools. Ranked #3 of 22 in Computer Telephony Integration Software by our editors (9.2/10); pricing: Paid; best for open-source, highly customizable contact centers.
At a glance
- Editor score9.2 / 10
- PricingPaid
- Best forOpen-source, highly customizable contact centers
- Free planNo
- Paid from$399 one-time
- Screen popYes
- Facts checked20 Sep 2026
Where it wins
- Open-source deployment with web, Linux, and self-hosted options
- Multiple dialing modes, IVR Studio, WebRTC, and call monitoring
- CRM integrations, REST APIs, omnichannel messaging, and AI voice agents
Where it doesn't
- No free plan is available
- Service Provider features require the $1,500 plan
- Its broad feature set may exceed the needs of simple phone systems
Our verdict on ICTContact
ICTContact is contact-center software for call centers, BPOs, enterprises, entrepreneurs, and telecom service providers. It combines inbound and outbound campaigns with WebRTC browser-based agent calling, IVR Studio, CRM functionality, campaign management, reporting, and REST APIs. Its open-source model and self-hosted deployment make it especially relevant for organizations that want control over their contact-center environment, while hybrid deployment supports broader infrastructure choices.
Pricing is organized around two paid plans. Enterprise Edition is listed at $399 as a one-time license and includes omnichannel and unified communications, progressive, preview, power, and manual dialing, a WebRTC agent panel, IVR Studio, CRM functionality, and REST APIs. Service Provider is listed at $1,500 and adds multi-tenant and white-label administration, multi-service billing, rates and routes management, enhanced CDR reports, and WhatsApp Business integration. Enterprise Edition can run on customer-owned servers, while Service Provider is aimed at organizations managing multiple tenants or services.
ICTContact's platform depth is its main differentiator. It supports voice, SMS, email, WhatsApp, and chat; built-in CRM and external CRM synchronization; call monitoring, CDRs, and performance reporting; screen pop, click-to-dial, and call controls; and AI voice agents with CRM lookup and human handoff. CRM connections include Salesforce, HubSpot, SuiteCRM, Zoho CRM, Pipedrive, Zendesk Sell, and other listed systems, while supported phone systems include Asterisk, SIP, and IAX2. Choose ICTContact if customization, open-source access, self-hosting, or multi-tenant administration matters. A simpler phone system may be a better fit for teams that do not need contact-center campaigns, omnichannel communications, or CRM-centered workflows.
Your product? Our editors can test ICTContact in depth and publish a review, labelled as paid · from $149/mo →
ICTContact pricing
All 2 ICTContact plans and prices →
ICTContact fact sheet
| Free plan | No |
|---|---|
| Paid from | $399 one-time |
| Screen pop | Yes |
| Click-to-dial | Yes |
| In-call controls | Yes |
| Browser extension | Not verified |
| Deployment | Hybrid |
| CRM integrations | Salesforce, HubSpot, SuiteCRM, Vtiger CRM, YetiForce CRM, SugarCRM, Zoho CRM, Agile CRM, Pipedrive, Freshsales, ActiveCampaign, monday.com, Zendesk Sell, Close CRM, Streak CRM, Capsule CRM, Copper, Apptivo, Less Annoying CRM, Creatio, Keap, Microsoft Dynamics 365, Bitrix24 |
| Supported phone systems | Asterisk, SIP, IAX2 |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, Linux |
| Support | Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 25+ integrations: Salesforce, HubSpot, SuiteCRM, Vtiger CRM, YetiForce CRM, SugarCRM … See all → |
| Pricing | Paid (source) |
| Website | ictcontact.com |
| Facts checked | 20 Sep 2026 |
ICTContact integrations
ICTContact lists 25+ integrations on its own site — the 20 named here are the ones its pages call out.
- Salesforce
- HubSpot
- SuiteCRM
- Vtiger CRM
- YetiForce CRM
- SugarCRM
- Zoho CRM
- Agile CRM
- Pipedrive
- Freshsales
- ActiveCampaign
- monday.com
- Zendesk Sell
- Close CRM
- Streak CRM
- Capsule CRM
- Copper
- Apptivo
- Less Annoying CRM
- Creatio
See all ICTContact integrations →
Alternatives to ICTContact
- Avaya Experience PlatformBroad enterprise CTI coverage across voice, digital channels, routing, analytics, and workforce services.9.4
- 3CLogicA broad hybrid contact center suite for teams combining voice, AI, and workflow automation.9.3
- PhoneIQA Salesforce-focused CTI suite with strong call controls, messaging, routing, and analytics.9.0
See all ICTContact alternatives →
ICTContact vs the competition
- ICTContact vs Avaya Experience Platform
- ICTContact vs 3CLogic
- ICTContact vs PhoneIQ
- ICTContact vs Fastcall
- ICTContact vs Tenfold
- ICTContact vs XPhone Connect
Compare ICTContact with any tool side by side →
Also Ranked In
ICTContact is ranked in 3 of our directories.
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Featured on iTechGuides
ICTContact is listed in our Computer Telephony Integration Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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