Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales: A deep Microsoft-aligned CRM for enterprise sales teams that can justify its higher price. Ranked #5 of 238 in CRM Software by our editors (9.0/10); pricing: 30-day trial; best for microsoft ecosystem enterprise sales teams.
At a glance
- Editor score9.0 / 10
- Pricing30-day trial
- Best forMicrosoft ecosystem enterprise sales teams
- Free planNo
- Paid from$65/user/mo
- Founded1975 · Redmond, Washington, USA
- Facts checked20 Sep 2026
Where it wins
- Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
- Forecasting, pipeline management, scoring, conversation intelligence, and AI
- Web, iOS, Android, and API access support distributed sales teams
Where it doesn't
- Starts at $65 per user per month with annual billing
- No permanent free plan; the free offering is a 30-day trial
- Advanced AI and customization require higher-priced editions
Our verdict on Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations that need structured account, contact, lead, opportunity, quote, order, invoice, campaign, and forecast management. It is particularly suited to enterprise sales teams already working across Microsoft 365, Exchange Online, Teams, Power BI, Dataverse, Power Apps, Power Automate, and SharePoint. The product also supports web, iOS, Android, and API access, giving teams multiple ways to work with customer and pipeline information.
Pricing is organized around progressively broader sales automation and intelligence. The Professional edition costs $65 per user per month with annual billing and includes core sales force automation, Microsoft 365 interoperation, reporting, and dashboards. Enterprise Edition costs $105 per user per month and adds contextual insights, AI, advanced customization, Copilot, and agentic capabilities. Premium costs $150 per user per month and adds advanced sales intelligence, agentic insights and automation, 1,000 Copilot Credits, Sales Insights, recommended actions, and data enrichment. A 30-day free trial is available, while Microsoft Relationship Sales combines Dynamics 365 Sales Enterprise with LinkedIn Sales Navigator.
The product’s main strength is its breadth inside a Microsoft-centered sales environment. Exchange email synchronization, Teams collaboration, LinkedIn Sales Navigator, ZoomInfo, and Microsoft’s wider business application ecosystem support connected sales workflows. Core features include visual opportunity pipelines, forecasting, predictive lead and opportunity scoring, conversation intelligence, Copilot, autonomous sales agents, and mobile sales applications. Teams that want one narrowly focused, low-cost CRM may find the entry price and tier structure less suitable. Organizations seeking advanced customization, automation, or AI should assess the Enterprise or Premium editions; teams already invested in Microsoft tools are the clearest fit.
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Microsoft Dynamics 365 Sales pricing
All 5 Microsoft Dynamics 365 Sales plans and prices →
Microsoft Dynamics 365 Sales fact sheet
| Free plan | No |
|---|---|
| Paid from | $65/user/mo |
| Free trial | Yes |
| Visual sales pipeline | Yes |
| Email sync | Yes |
| Marketing automation | Yes |
| AI features | Yes |
| Mobile app | Yes |
| Open source | No |
| Free trial | 30 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Tickets, Community, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Microsoft 365, Exchange Online, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Power BI, Microsoft Dataverse … |
| Pricing | 30-day trial (source) |
| Website | microsoft.com |
| Facts checked | 20 Sep 2026 |
Microsoft Dynamics 365 Sales integrations
Microsoft Dynamics 365 Sales lists 10 integrations on its own site.
- Microsoft 365
- Exchange Online
- Microsoft Teams
- LinkedIn Sales Navigator
- Microsoft Power BI
- Microsoft Dataverse
- Microsoft Power Apps
- Microsoft Power Automate
- SharePoint
- ZoomInfo
Alternatives to Microsoft Dynamics 365 Sales
- HubSpot CRMA capable free CRM with contact, deal, email, AI, mobile, and integration coverage.9.4
- Salesforce Sales CloudA broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.9.3
- Zoho CRMA broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.9.2
See all Microsoft Dynamics 365 Sales alternatives →
Microsoft Dynamics 365 Sales vs the competition
- Microsoft Dynamics 365 Sales vs HubSpot CRM
- Microsoft Dynamics 365 Sales vs Salesforce Sales Cloud
- Microsoft Dynamics 365 Sales vs Zoho CRM
- Microsoft Dynamics 365 Sales vs Freshworks CRM
- Microsoft Dynamics 365 Sales vs Freshsales
- Microsoft Dynamics 365 Sales vs Pipedrive
Compare Microsoft Dynamics 365 Sales with any tool side by side →
Also Ranked In
Microsoft Dynamics 365 Sales is ranked in 67 of our directories; the 6 strongest besides CRM Software.
- #2Customer Relationship Management - Enterprise Software23 tools ranked
- #2Customer Relationship Management - Midmarket Software28 tools ranked
- #2Sales CRM Software31 tools ranked
- #3Sales Force Automation Software41 tools ranked
- #6Manufacturing CRM Software30 tools ranked
- #6Sales Automation33 tools ranked
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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