Salesforce Sales Cloud vs Microsoft Dynamics 365 Sales

Salesforce Sales Cloud9.3Visit Microsoft Dynamics 365 Sales9.0Visit

Higher score Salesforce Sales Cloud #2 in CRM Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 4 of 6 features Visit Salesforce

vs

Microsoft Dynamics 365 Sales #5 in CRM Software 9.0/10 30-day trial Free trial✓ 5 of 6 features Visit Microsoft

• Salesforce Sales Cloud fits best

  Mature teams needing advanced sales operations

• Microsoft Dynamics 365 Sales fits best

  Microsoft ecosystem enterprise sales teams

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Side by side

Feature	Salesforce Sales Cloud 9.3/10 Visit ↗	Microsoft Dynamics 365 Sales 9.0/10 Visit ↗
At a glance
Editor score	9.3	9.0
Ranking	#2 in CRM Software	#5 in CRM Software
Best for	Mature teams needing advanced sales operations	Microsoft ecosystem enterprise sales teams
Pricing model	Free plan + paid	Paid
Starting price	$25/user/mo (best)	$65/user/mo
Free plan	✓ (best)	—
Free trial	✓	✓
Free trial length	30 days · no card needed	30 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Phone, Community, Docs · 24/7	Tickets, Community, Docs
Integrations	10 integrations	10 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Salesforce Sales Cloud 4/6 · Microsoft Dynamics 365 Sales 5/6
Visual sales pipeline	Not checked yet	✓ (best)
Email sync	✓	✓
Marketing automation	✓	✓
AI features	✓	✓
Mobile app	✓	✓
Open source	Not checked yet	—
Our review
Pros	Covers leads, accounts, contacts, opportunities, pipelines, and forecasts Includes AI features, mobile apps, APIs, dashboards, and email capture Connects with Gmail, Outlook, Slack, Jira, DocuSign, and Google Workspace	Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit Forecasting, pipeline management, scoring, conversation intelligence, and AI Web, iOS, Android, and API access support distributed sales teams
Cons	Advanced automation and customization begin in higher-priced tiers Paid plans rise from $25 to $550 per user monthly The broad feature set may exceed the needs of simple sales teams	Starts at $65 per user per month with annual billing No permanent free plan; the free offering is a 30-day trial Advanced AI and customization require higher-priced editions
Our verdict	Salesforce Sales Cloud is a cloud CRM for sales teams managing leads, accounts, contacts, opportunities, activities, and pipelines. It is suited to organizations that need forecasting, reports, dashboards, email integration, mobile access,… Read the review →	Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations that need structured account, contact, lead, opportunity, quote, order, invoice, campaign, and forecast management. It is particularly suited to enterprise… Read the review →

Strengths and trade-offs

• Salesforce Sales Cloud — where it wins

  • Covers leads, accounts, contacts, opportunities, pipelines, and forecasts
  • Includes AI features, mobile apps, APIs, dashboards, and email capture
  • Connects with Gmail, Outlook, Slack, Jira, DocuSign, and Google Workspace

  Where it doesn't

  • Advanced automation and customization begin in higher-priced tiers
  • Paid plans rise from $25 to $550 per user monthly
  • The broad feature set may exceed the needs of simple sales teams

• Microsoft Dynamics 365 Sales — where it wins

  • Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
  • Forecasting, pipeline management, scoring, conversation intelligence, and AI
  • Web, iOS, Android, and API access support distributed sales teams

  Where it doesn't

  • Starts at $65 per user per month with annual billing
  • No permanent free plan; the free offering is a 30-day trial
  • Advanced AI and customization require higher-priced editions

• Salesforce Sales Cloud9.3/10 · Free plan · 30-day trial

  A broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.

  Visit SalesforceFull verdict →
• Microsoft Dynamics 365 Sales9.0/10 · 30-day trial

  A deep Microsoft-aligned CRM for enterprise sales teams that can justify its higher price.

  Visit MicrosoftFull verdict →