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Head-to-head · CRM Software

HubSpot CRM vs Microsoft Dynamics 365 Sales

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score HubSpot CRM #1 in CRM Software 9.4/10 Free plan · 14-day trial Free planFree trial✓ 5 of 6 features Visit HubSpot
Microsoft Dynamics 365 Sales #5 in CRM Software 9.0/10 30-day trial Free trial✓ 5 of 6 features Visit Microsoft

HubSpot CRM leads on 1 check, Microsoft Dynamics 365 Sales on 0, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHubSpot CRM · 9.4/10
  • Free planonly HubSpot CRM
  • Free trialboth

HubSpot CRM scores higher on our rubric for crm software: 9.4 against 9.0 out of 10; our editors rank them #1 and #5.

HubSpot CRM offers free plan; Microsoft Dynamics 365 Sales doesn't.

HubSpot CRM is the better fit for free CRM with an approachable ecosystem. Microsoft Dynamics 365 Sales is the better fit for microsoft ecosystem enterprise sales teams.

  • HubSpot CRM fits best

    Free CRM with an approachable ecosystem

  • Microsoft Dynamics 365 Sales fits best

    Microsoft ecosystem enterprise sales teams

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Side by side

Feature HubSpot CRM 9.4/10 Visit ↗ Microsoft Dynamics 365 Sales 9.0/10 Visit ↗
At a glance
Editor score 9.4 9.0
Ranking #1 in CRM Software #5 in CRM Software
Best for Free CRM with an approachable ecosystem Microsoft ecosystem enterprise sales teams
Pricing model Free plan + paid Paid
Starting price — $65/user/mo
Free plan ✓ (best) —
Free trial ✓ ✓
Free trial length 14 days 30 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Live chat, Community, Docs Tickets, Community, Docs
Integrations 1,800+ integrations 10 integrations
Built for Solo, Small business, Mid-market, Enterprise Mid-market, Enterprise
Features HubSpot CRM 5/6 · Microsoft Dynamics 365 Sales 5/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation ✓ ✓
AI features ✓ ✓
Mobile app ✓ ✓
Open source — —
Our review
Pros
  • Free plan includes contacts, deals, quotes, chat, and meeting scheduling
  • Supports Gmail and Outlook inbox synchronization plus email tools
  • Available on web, iOS, Android, and API with third-party integrations
  • Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
  • Forecasting, pipeline management, scoring, conversation intelligence, and AI
  • Web, iOS, Android, and API access support distributed sales teams
Cons
  • Advanced automation and forecasting require paid Sales Hub tiers
  • The platform spans many functions beyond core CRM needs
  • Paid tiers introduce credits and multiple capability levels to compare
  • Starts at $65 per user per month with annual billing
  • No permanent free plan; the free offering is a 30-day trial
  • Advanced AI and customization require higher-priced editions
Our verdict

HubSpot CRM brings customer records, company data, activities, deals, tasks, communication history, and reporting into one cloud platform. It is designed for startups, small businesses, growing teams, and enterprises that want a CRM…

Read the review →

Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations that need structured account, contact, lead, opportunity, quote, order, invoice, campaign, and forecast management. It is particularly suited to enterprise…

Read the review →
  1. HubSpot CRMCRM Software 9.4Free plan · 14-day trial
  2. Microsoft Dynamics 365 SalesCRM Software 9.030-day trial

Strengths and trade-offs

  • HubSpot CRM — where it wins

    • Free plan includes contacts, deals, quotes, chat, and meeting scheduling
    • Supports Gmail and Outlook inbox synchronization plus email tools
    • Available on web, iOS, Android, and API with third-party integrations

    Where it doesn't

    • Advanced automation and forecasting require paid Sales Hub tiers
    • The platform spans many functions beyond core CRM needs
    • Paid tiers introduce credits and multiple capability levels to compare

  • Microsoft Dynamics 365 Sales — where it wins

    • Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
    • Forecasting, pipeline management, scoring, conversation intelligence, and AI
    • Web, iOS, Android, and API access support distributed sales teams

    Where it doesn't

    • Starts at $65 per user per month with annual billing
    • No permanent free plan; the free offering is a 30-day trial
    • Advanced AI and customization require higher-priced editions
  • HubSpot CRM9.4/10 · Free plan · 14-day trial

    A capable free CRM with contact, deal, email, AI, mobile, and integration coverage.

    Visit HubSpotFull verdict →
  • Microsoft Dynamics 365 Sales9.0/10 · 30-day trial

    A deep Microsoft-aligned CRM for enterprise sales teams that can justify its higher price.

    Visit MicrosoftFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update