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Head-to-head · CRM Software

HubSpot CRM vs Freshworks CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score HubSpot CRM #1 in CRM Software 9.4/10 Free plan · 14-day trial Free planFree trial✓ 5 of 6 features Visit HubSpot
Freshworks CRM #4 in CRM Software 9.1/10 Free plan · 21-day trial Free planFree trial✓ 5 of 6 features Visit Freshworks CRM

HubSpot CRM leads on 0 checks, Freshworks CRM on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHubSpot CRM · 9.4/10
  • Free planboth
  • Free trialboth

HubSpot CRM scores higher on our rubric for crm software: 9.4 against 9.1 out of 10; our editors rank them #1 and #4.

HubSpot CRM is the better fit for free CRM with an approachable ecosystem. Freshworks CRM is the better fit for affordable all-in-one sales and marketing CRM.

  • HubSpot CRM fits best

    Free CRM with an approachable ecosystem

  • Freshworks CRM fits best

    Affordable all-in-one sales and marketing CRM

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Side by side

Feature HubSpot CRM 9.4/10 Visit ↗ Freshworks CRM 9.1/10 Visit ↗
At a glance
Editor score 9.4 9.1
Ranking #1 in CRM Software #4 in CRM Software
Best for Free CRM with an approachable ecosystem Affordable all-in-one sales and marketing CRM
Pricing model Free plan + paid Free plan + paid
Starting price — $9/user/mo
Free plan ✓ ✓
Free trial ✓ ✓
Free trial length 14 days 21 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Live chat, Community, Docs Email, Live chat, Community, Docs
Compliance SOC 2, GDPR, SSO/SAML 2FA
Integrations 1,800+ integrations 100+ integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features HubSpot CRM 5/6 · Freshworks CRM 5/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation ✓ ✓
AI features ✓ ✓
Mobile app ✓ ✓
Open source — Not checked yet
Our review
Pros
  • Free plan includes contacts, deals, quotes, chat, and meeting scheduling
  • Supports Gmail and Outlook inbox synchronization plus email tools
  • Available on web, iOS, Android, and API with third-party integrations
  • Free plan supports up to 3 users
  • Combines sales pipelines, marketing automation, and communications
  • Includes mobile offline access, AI, and broad integrations
Cons
  • Advanced automation and forecasting require paid Sales Hub tiers
  • The platform spans many functions beyond core CRM needs
  • Paid tiers introduce credits and multiple capability levels to compare
  • Advanced capabilities require Pro or Enterprise plans
  • Paid pricing shown applies to annual billing
  • Feature breadth may exceed the needs of narrowly focused teams
Our verdict

HubSpot CRM brings customer records, company data, activities, deals, tasks, communication history, and reporting into one cloud platform. It is designed for startups, small businesses, growing teams, and enterprises that want a CRM…

Read the review →

Freshworks CRM is a sales and marketing CRM for startups, small and medium-sized businesses, growing companies, and larger organizations. Delivered through Freshsales and Freshsales Suite, it brings together contact and account management,…

Read the review →
  1. HubSpot CRMCRM Software 9.4Free plan · 14-day trial
  2. Freshworks CRMCRM Software 9.1Free plan · 21-day trial

Strengths and trade-offs

  • HubSpot CRM — where it wins

    • Free plan includes contacts, deals, quotes, chat, and meeting scheduling
    • Supports Gmail and Outlook inbox synchronization plus email tools
    • Available on web, iOS, Android, and API with third-party integrations

    Where it doesn't

    • Advanced automation and forecasting require paid Sales Hub tiers
    • The platform spans many functions beyond core CRM needs
    • Paid tiers introduce credits and multiple capability levels to compare

  • Freshworks CRM — where it wins

    • Free plan supports up to 3 users
    • Combines sales pipelines, marketing automation, and communications
    • Includes mobile offline access, AI, and broad integrations

    Where it doesn't

    • Advanced capabilities require Pro or Enterprise plans
    • Paid pricing shown applies to annual billing
    • Feature breadth may exceed the needs of narrowly focused teams
  • HubSpot CRM9.4/10 · Free plan · 14-day trial

    A capable free CRM with contact, deal, email, AI, mobile, and integration coverage.

    Visit HubSpotFull verdict →
  • Freshworks CRM9.1/10 · Free plan · 21-day trial

    An affordable CRM combining sales pipelines, marketing automation, communications, and AI.

    Visit Freshworks CRMFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update