Head-to-head · CRM Software
Salesforce Sales Cloud vs Freshworks CRM
Salesforce Sales Cloud leads on 0 checks, Freshworks CRM on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreSalesforce Sales Cloud · 9.3/10
- Lowest starting priceFreshworks CRM · $9/user/mo
- Free planboth
- Free trialboth
- Most featuresFreshworks CRM · 5 of 6
Salesforce Sales Cloud scores higher on our rubric for crm software: 9.3 against 9.1 out of 10; our editors rank them #2 and #4.
Freshworks CRM is cheaper to start at $9/user/mo against $25/user/mo.
Salesforce Sales Cloud is the better fit for mature teams needing advanced sales operations. Freshworks CRM is the better fit for affordable all-in-one sales and marketing CRM.
- Salesforce Sales Cloud fits best
Mature teams needing advanced sales operations
- Freshworks CRM fits best
Affordable all-in-one sales and marketing CRM
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Side by side
| Feature | Salesforce Sales Cloud 9.3/10 Visit ↗ | Freshworks CRM 9.1/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.3 | 9.1 |
| Ranking | #2 in CRM Software | #4 in CRM Software |
| Best for | Mature teams needing advanced sales operations | Affordable all-in-one sales and marketing CRM |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $25/user/mo | $9/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | ✓ | ✓ |
| Free trial length | 30 days · no card needed | 21 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Phone, Community, Docs · 24/7 | Email, Live chat, Community, Docs |
| Integrations | 10 integrations | 100+ integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features Salesforce Sales Cloud 4/6 · Freshworks CRM 5/6 | ||
| Visual sales pipeline | Not checked yet | ✓ (best) |
| Email sync | ✓ | ✓ |
| Marketing automation | ✓ | ✓ |
| AI features | ✓ | ✓ |
| Mobile app | ✓ | ✓ |
| Open source | Not checked yet | Not checked yet |
| Our review | ||
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| Our verdict | Salesforce Sales Cloud is a cloud CRM for sales teams managing leads, accounts, contacts, opportunities, activities, and pipelines. It is suited to organizations that need forecasting, reports, dashboards, email integration, mobile access,… Read the review → |
Freshworks CRM is a sales and marketing CRM for startups, small and medium-sized businesses, growing companies, and larger organizations. Delivered through Freshsales and Freshsales Suite, it brings together contact and account management,… Read the review → |
Strengths and trade-offs
Salesforce Sales Cloud — where it wins
- Covers leads, accounts, contacts, opportunities, pipelines, and forecasts
- Includes AI features, mobile apps, APIs, dashboards, and email capture
- Connects with Gmail, Outlook, Slack, Jira, DocuSign, and Google Workspace
Where it doesn't
- Advanced automation and customization begin in higher-priced tiers
- Paid plans rise from $25 to $550 per user monthly
- The broad feature set may exceed the needs of simple sales teams
Freshworks CRM — where it wins
- Free plan supports up to 3 users
- Combines sales pipelines, marketing automation, and communications
- Includes mobile offline access, AI, and broad integrations
Where it doesn't
- Advanced capabilities require Pro or Enterprise plans
- Paid pricing shown applies to annual billing
- Feature breadth may exceed the needs of narrowly focused teams
- Salesforce Sales Cloud9.3/10 · Free plan · 30-day trial
A broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.
Visit SalesforceFull verdict → - Freshworks CRM9.1/10 · Free plan · 21-day trial
An affordable CRM combining sales pipelines, marketing automation, communications, and AI.
Visit Freshworks CRMFull verdict →
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All CRM software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update