Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · CRM Software

Zoho CRM vs Freshworks CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Zoho CRM #3 in CRM Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 5 of 6 features Visit Zoho CRM
Freshworks CRM #4 in CRM Software 9.1/10 Free plan · 21-day trial Free planFree trial✓ 5 of 6 features Visit Freshworks CRM

Zoho CRM leads on 0 checks, Freshworks CRM on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho CRM · 9.2/10
  • Lowest starting priceFreshworks CRM · $9/user/mo
  • Free planboth
  • Free trialboth

Zoho CRM scores higher on our rubric for crm software: 9.2 against 9.1 out of 10; our editors rank them #3 and #4.

Freshworks CRM is cheaper to start at $9/user/mo against $14/user/mo.

Zoho CRM is the better fit for teams wanting broad CRM value with automation. Freshworks CRM is the better fit for affordable all-in-one sales and marketing CRM.

  • Zoho CRM fits best

    Teams wanting broad CRM value with automation

  • Freshworks CRM fits best

    Affordable all-in-one sales and marketing CRM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoho CRM 9.2/10 Visit ↗ Freshworks CRM 9.1/10 Visit ↗
At a glance
Editor score 9.2 9.1
Ranking #3 in CRM Software #4 in CRM Software
Best for Teams wanting broad CRM value with automation Affordable all-in-one sales and marketing CRM
Pricing model Free plan + paid Free plan + paid
Starting price $14/user/mo $9/user/mo (best)
Free plan ✓ ✓
Free trial ✓ ✓
Free trial length 15 days · no card needed 21 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Tickets, Community, Docs Email, Live chat, Community, Docs
Compliance GDPR 2FA
Integrations 1,100+ integrations 100+ integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Zoho CRM 5/6 · Freshworks CRM 5/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation ✓ ✓
AI features ✓ ✓
Mobile app ✓ ✓
Open source Not checked yet Not checked yet
Our review
Pros
  • Forever-free plan supports up to 3 users
  • Automation, marketing, analytics, AI, mobile, and API coverage
  • Annual plans start at $14 per user per month
  • Free plan supports up to 3 users
  • Combines sales pipelines, marketing automation, and communications
  • Includes mobile offline access, AI, and broad integrations
Cons
  • The free plan is limited to 3 users
  • Advanced and enterprise capabilities require paid tiers
  • Pricing varies by billing cycle, region, and currency
  • Advanced capabilities require Pro or Enterprise plans
  • Paid pricing shown applies to annual billing
  • Feature breadth may exceed the needs of narrowly focused teams
Our verdict

Zoho CRM is a cloud-based customer relationship management platform for sales teams and customer-facing organizations. It brings together lead, contact, account, and deal management with multi-stage sales pipelines, email history,…

Read the review →

Freshworks CRM is a sales and marketing CRM for startups, small and medium-sized businesses, growing companies, and larger organizations. Delivered through Freshsales and Freshsales Suite, it brings together contact and account management,…

Read the review →
  1. Zoho CRMCRM Software 9.2Free plan · 15-day trial
  2. Freshworks CRMCRM Software 9.1Free plan · 21-day trial

Strengths and trade-offs

  • Zoho CRM — where it wins

    • Forever-free plan supports up to 3 users
    • Automation, marketing, analytics, AI, mobile, and API coverage
    • Annual plans start at $14 per user per month

    Where it doesn't

    • The free plan is limited to 3 users
    • Advanced and enterprise capabilities require paid tiers
    • Pricing varies by billing cycle, region, and currency

  • Freshworks CRM — where it wins

    • Free plan supports up to 3 users
    • Combines sales pipelines, marketing automation, and communications
    • Includes mobile offline access, AI, and broad integrations

    Where it doesn't

    • Advanced capabilities require Pro or Enterprise plans
    • Paid pricing shown applies to annual billing
    • Feature breadth may exceed the needs of narrowly focused teams
  • Zoho CRM9.2/10 · Free plan · 15-day trial

    A broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.

    Visit Zoho CRMFull verdict →
  • Freshworks CRM9.1/10 · Free plan · 21-day trial

    An affordable CRM combining sales pipelines, marketing automation, communications, and AI.

    Visit Freshworks CRMFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update