Freshworks CRM
Freshworks CRM: An affordable CRM combining sales pipelines, marketing automation, communications, and AI. Ranked #4 of 238 in CRM Software by our editors (9.1/10); pricing: Free plan · 21-day trial; best for affordable all-in-one sales and marketing CRM.
At a glance
- Editor score9.1 / 10
- PricingFree plan · 21-day trial
- Best forAffordable all-in-one sales and marketing CRM
- Free planYes
- Paid from$9/user/mo
- Founded2010 · San Mateo, California, United States
- Facts checked20 Sep 2026
Where it wins
- Free plan supports up to 3 users
- Combines sales pipelines, marketing automation, and communications
- Includes mobile offline access, AI, and broad integrations
Where it doesn't
- Advanced capabilities require Pro or Enterprise plans
- Paid pricing shown applies to annual billing
- Feature breadth may exceed the needs of narrowly focused teams
Our verdict on Freshworks CRM
Freshworks CRM is a sales and marketing CRM for startups, small and medium-sized businesses, growing companies, and larger organizations. Delivered through Freshsales and Freshsales Suite, it brings together contact and account management, multiple sales pipelines, communications, campaigns, reporting, and customer context. Teams can work across web, iOS, Android, and API access, with tools for email, phone, chat, WhatsApp, and SMS. The product also includes marketing lists, segmentation, email building, journey automation, and Freddy AI features such as contact scoring and deal insights.
Pricing starts with a Free plan for up to 3 users. Growth costs $9 per user per month with annual billing and adds Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields, and basic workflows. Pro costs $39 per user per month annually and adds contact scoring, deal insights, custom sales activities, territory management, and sales sequences. Enterprise costs $59 per user per month annually, adding forecasting insights, field-level permissions, custom modules, sandbox access, and audit logs. A 21-day free trial is also available.
Its ecosystem supports Gmail, Outlook, Slack, WhatsApp Business, Freshdesk, Freshsuccess, Google Maps, DocuSign, PandaDoc, PayPal, QuickBooks, Xero, and Zapier, alongside API access, webhooks, Gmail and Outlook add-ons, and mobile offline access. That combination suits teams that want sales and marketing functions in one system rather than separate tools. Buyers needing contact management, pipeline visibility, email tracking, workflows, automation, and AI can start with Free or Growth and move upward as their processes become more structured. Teams requiring territory management, forecasting insights, permissions, sandbox access, or audit logs should evaluate Pro or Enterprise pricing before choosing a plan.
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Freshworks CRM pricing
All 4 Freshworks CRM plans and prices →
Freshworks CRM fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $9/user/mo |
| Free trial | Yes |
| Visual sales pipeline | Yes |
| Email sync | Yes |
| Marketing automation | Yes |
| AI features | Yes |
| Mobile app | Yes |
| Open source | Not verified |
| Free trial | 21 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | 2FA |
| Support | Email, Live chat, Community, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Gmail, Outlook, Slack, WhatsApp Business, Freshdesk, Freshsuccess … |
| Pricing | Free plan · 21-day trial (source) |
| Website | freshworks.com |
| Facts checked | 20 Sep 2026 |
Freshworks CRM integrations
Freshworks CRM lists 100+ integrations on its own site — the 13 named here are the ones its pages call out.
- Gmail
- Outlook
- Slack
- WhatsApp Business
- Freshdesk
- Freshsuccess
- Google Maps
- DocuSign
- PandaDoc
- PayPal
- QuickBooks
- Xero
- Zapier
Alternatives to Freshworks CRM
- HubSpot CRMA capable free CRM with contact, deal, email, AI, mobile, and integration coverage.9.4
- Salesforce Sales CloudA broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.9.3
- Zoho CRMA broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.9.2
See all Freshworks CRM alternatives →
Freshworks CRM vs the competition
- Freshworks CRM vs HubSpot CRM
- Freshworks CRM vs Salesforce Sales Cloud
- Freshworks CRM vs Zoho CRM
- Freshworks CRM vs Microsoft Dynamics 365 Sales
- Freshworks CRM vs Freshsales
- Freshworks CRM vs Pipedrive
Compare Freshworks CRM with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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