Best Freshworks CRM Alternatives in 2026
The top Freshworks CRM alternatives are HubSpot CRM, Salesforce Sales Cloud and Zoho CRM: 15 CRM software our editors would look at instead of Freshworks CRM, in our ranking order.
Freshworks CRM: An affordable CRM combining sales pipelines, marketing automation, communications, and AI. Where it falls short: advanced capabilities require pro or enterprise plans.
Switching from Freshworks CRM? For most crm software buyers the best Freshworks CRM alternative is HubSpot CRM, built for free CRM with an approachable ecosystem.
Why People Look for a Freshworks CRM Alternative
- Advanced capabilities require Pro or Enterprise plans
- Paid pricing shown applies to annual billing
- Feature breadth may exceed the needs of narrowly focused teams
Quick Picks by What You Need
- Best overallHubSpot CRM9.4
Free CRM with an approachable ecosystem
Visit HubSpot CRM - Lowest priceFreshsales8.9
Paid plans from $9/user/mo
Visit Freshsales - Best free optionHubSpot CRM9.4
Has a free plan
Visit HubSpot CRM
All 15 Freshworks CRM Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forFree CRM with an approachable ecosystem
- Better than Freshworks CRM:
- Editor score 9.4 vs 9.1
A capable free CRM with contact, deal, email, AI, mobile, and integration coverage.
- Email sync
- Marketing automation
- Mobile app
9.4/10★★★★★Visit HubSpot -
Best forMature teams needing advanced sales operations
- Better than Freshworks CRM:
- Editor score 9.3 vs 9.1
A broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.
- Email sync
- Marketing automation
- Mobile app
9.3/10★★★★★Visit Salesforce -
Best forTeams wanting broad CRM value with automation
- Better than Freshworks CRM:
- Editor score 9.2 vs 9.1
A broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.
- Email sync
- Marketing automation
- Mobile app
9.2/10★★★★★Visit Zoho CRM -
Best forMicrosoft ecosystem enterprise sales teams
A deep Microsoft-aligned CRM for enterprise sales teams that can justify its higher price.
- Email sync
- Marketing automation
- Mobile app
9.0/10★★★★☆Visit Microsoft -
Best forSmall sales teams needing calling and AI
A flexible CRM for small sales teams that need calling, AI, and pipeline tools.
- Email sync
- Mobile app
- AI features
8.9/10★★★★☆Visit Freshsales -
Best forFocused sales teams prioritizing pipeline execution
A focused sales CRM for teams that need visual pipeline execution and automation.
- Email sync
- Marketing automation
- Mobile app
8.8/10★★★★☆Visit Pipedrive -
Creatio CRMVerified
Best forMid-market and enterprise teams automating customer work
A configurable CRM suite for teams coordinating sales, marketing, and service workflows.
- Marketing automation
- Mobile app
- AI features
8.7/10★★★★☆Visit Creatio -
Best forBusinesses wanting flexible open-source CRM coverage
A flexible CRM with open-source deployment and broad Odoo suite connectivity.
- Open source
- AI features
8.6/10★★★★☆Visit Odoo CRM -
Best forAffordable all-in-one CRM and support
An affordable all-in-one CRM with sales, support, marketing, automation, and AI.
- Email sync
- Marketing automation
- Mobile app
8.5/10★★★★☆Visit Vtiger -
Best forSelf-hosted CRM with classic business modules
A flexible self-hosted CRM with broad business modules and no per-user licence fee.
- Open source
- Email sync
- Marketing automation
8.4/10★★★★☆Visit SuiteCRM -
Best forEnterprise sales teams needing guided selling
A workflow-focused CRM for complex enterprise sales operations.
- Email sync
- Marketing automation
- Mobile app
8.3/10★★★★☆Visit Pega CRM -
SalesflareVerified
Best forB2B teams automating prospecting and email engagement
A focused CRM for automated prospecting, email engagement, and pipeline management.
- Email sync
- Marketing automation
- Mobile app
8.3/10★★★★☆Visit Salesflare -
Best forOracle customers needing integrated enterprise sales
An Oracle-centered CRM for complex enterprise sales, forecasting, quoting, and revenue workflows.
- Mobile app
- AI features
8.2/10★★★★☆Visit Oracle -
Best forEstablished businesses wanting mature CRM and marketing
A mature CRM combining sales pipelines, marketing automation, service tools, AI, and mobile access.
- Email sync
- Marketing automation
- Mobile app
8.1/10★★★★☆Visit SuperOffice -
Best forSales teams wanting marketing and AI included
A broad CRM for teams that want sales, marketing, automation, and AI in one system.
- Email sync
- Marketing automation
- Mobile app
8.0/10★★★★☆Visit Nutshell
Freshworks CRM Alternatives: Common Questions
What is the best alternative to Freshworks CRM?
HubSpot CRM: #1 in our CRM Software ranking, with an editor score of 9.4 out of 10. A capable free CRM with contact, deal, email, AI, mobile, and integration coverage.
Is there a free alternative to Freshworks CRM?
Yes. HubSpot CRM, Salesforce Sales Cloud, Zoho CRM, Freshsales and Odoo CRM have a free plan or a free tier (7 of the 15 alternatives on this page).
What is the cheapest paid alternative to Freshworks CRM?
Of the alternatives here that publish a price, Freshsales starts lowest, at $9/user/mo.
Why do people look for Freshworks CRM alternatives?
Advanced capabilities require Pro or Enterprise plans; Paid pricing shown applies to annual billing; Feature breadth may exceed the needs of narrowly focused teams.
How do I switch from Freshworks CRM?
Export your data from Freshworks CRM (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Freshworks CRM.
How to Switch from Freshworks CRM
- Export your data from Freshworks CRM (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Freshworks CRM.
Freshworks CRM vs Each Alternative
| # | Tool | Free plan | Paid from | Free trial | Visual sales pipeline | Email sync | Marketing automation | AI features | Score |
|---|---|---|---|---|---|---|---|---|---|
| 4 | Freshworks CRM | Yes | $9/user/mo | Yes | Yes | Yes | Yes | Yes | 9.1 |
| 1 | HubSpot CRM | Yes | Yes | Yes | Yes | Yes | Yes | 9.4 | |
| 2 | Salesforce Sales Cloud | Yes | $25/user/mo | Yes | Yes | Yes | Yes | 9.3 | |
| 3 | Zoho CRM | Yes | $14/user/mo | Yes | Yes | Yes | Yes | Yes | 9.2 |
| 4 | Microsoft Dynamics 365 Sales | No | $65/user/mo | Yes | Yes | Yes | Yes | Yes | 9.0 |
| 5 | Freshsales | Yes | $9/user/mo | Yes | Yes | Yes | Yes | 8.9 | |
| 6 | Pipedrive | No | Yes | Yes | Yes | Yes | Yes | 8.8 | |
| 7 | Creatio CRM | No | Yes | Yes | Yes | 8.7 | |||
| 8 | Odoo CRM | Yes | Yes | 8.6 | |||||
| 9 | Vtiger CRM | Yes | $12/user/mo | Yes | Yes | Yes | Yes | Yes | 8.5 |
| 10 | SuiteCRM | Yes | £50/mo | Yes | Yes | Yes | Yes | 8.4 | |
| 11 | Pega CRM | Yes | Yes | Yes | Yes | Yes | 8.3 | ||
| 12 | Salesflare | No | $29/user/mo | Yes | Yes | Yes | Yes | Yes | 8.3 |
| 13 | Oracle Fusion Cloud Sales | Yes | 8.2 | ||||||
| 14 | SuperOffice CRM | No | Yes | Yes | Yes | Yes | 8.1 | ||
| 15 | Nutshell | No | $13/user/mo | Yes | Yes | Yes | Yes | Yes | 8.0 |
Head-to-Head
- Freshworks CRM vs HubSpot CRM
- Freshworks CRM vs Salesforce Sales Cloud
- Freshworks CRM vs Zoho CRM
- Freshworks CRM vs Microsoft Dynamics 365 Sales
- Freshworks CRM vs Freshsales
- Freshworks CRM vs Pipedrive
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update