Zoho CRM
Zoho CRM: A broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs. Ranked #3 of 238 in CRM Software by our editors (9.2/10); pricing: Free plan · 15-day trial; best for teams wanting broad CRM value with automation.
At a glance
- Editor score9.2 / 10
- PricingFree plan · 15-day trial
- Best forTeams wanting broad CRM value with automation
- Free planYes
- Paid from$14/user/mo
- Founded1996 · Chennai, India
- Facts checked20 Sep 2026
Where it wins
- Forever-free plan supports up to 3 users
- Automation, marketing, analytics, AI, mobile, and API coverage
- Annual plans start at $14 per user per month
Where it doesn't
- The free plan is limited to 3 users
- Advanced and enterprise capabilities require paid tiers
- Pricing varies by billing cycle, region, and currency
Our verdict on Zoho CRM
Zoho CRM is a cloud-based customer relationship management platform for sales teams and customer-facing organizations. It brings together lead, contact, account, and deal management with multi-stage sales pipelines, email history, campaigns, lead nurturing, workflows, analytics, and customer communications. Its broad scope suits small teams and larger organizations that want sales, marketing, and customer relationship work in one system. Web, iOS, Android, and API access support teams working across browsers, mobile devices, and connected business applications.
Pricing covers a forever-free plan for up to 3 users, a 15-day free trial, and paid tiers. Standard costs $14 per user per month with annual billing or $20 with monthly billing and provides core CRM capabilities. Professional costs $23 annually or $35 monthly and adds advanced CRM capabilities. Enterprise costs $40 annually or $50 monthly and provides enterprise CRM capabilities. Pricing varies by region and currency, with local taxes additional. The structure gives smaller teams a low-commitment starting point, while larger teams can move into deeper paid tiers as their CRM requirements grow.
Automation is a central strength. Zoho CRM supports workflow and sales-process automation, marketing campaigns, segmentation, lead nurturing, reports, dashboards, and sales analytics. Zia adds an AI assistant and predictive insights, while mobile access includes offline updates. Integrations include Zoho Mail, Zoho Campaigns, Google, Microsoft 365, Microsoft Outlook, and Microsoft Teams, alongside business application integrations and APIs. Choose Zoho CRM if you need broad CRM coverage with automation, AI, marketing, and mobile access. Teams needing only a simple contact list may find its wider feature set and tier structure more than they require.
Your product? Our editors can test Zoho CRM in depth and publish a review, labelled as paid · from $149/mo →
Zoho CRM pricing
All 5 Zoho CRM plans and prices →
Zoho CRM fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $14/user/mo |
| Free trial | Yes |
| Visual sales pipeline | Yes |
| Email sync | Yes |
| Marketing automation | Yes |
| AI features | Yes |
| Mobile app | Yes |
| Open source | Not verified |
| Free trial | 15 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | Email, Live chat, Phone, Tickets, Community, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 1,100+ integrations: Zoho Mail, Zoho Campaigns, Google, Microsoft 365, Microsoft Outlook, Microsoft Teams See all → |
| Pricing | Free plan · 15-day trial (source) |
| Website | zoho.com |
| Facts checked | 20 Sep 2026 |
Zoho CRM integrations
Zoho CRM lists 1,100+ integrations on its own site — the 6 named here are the ones its pages call out.
- Zoho Mail
- Zoho Campaigns
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
See all Zoho CRM integrations →
Alternatives to Zoho CRM
- HubSpot CRMA capable free CRM with contact, deal, email, AI, mobile, and integration coverage.9.4
- Salesforce Sales CloudA broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.9.3
- Freshworks CRMAn affordable CRM combining sales pipelines, marketing automation, communications, and AI.9.1
See all Zoho CRM alternatives →
Zoho CRM vs the competition
- Zoho CRM vs HubSpot CRM
- Zoho CRM vs Salesforce Sales Cloud
- Zoho CRM vs Freshworks CRM
- Zoho CRM vs Microsoft Dynamics 365 Sales
- Zoho CRM vs Freshsales
- Zoho CRM vs Pipedrive
Compare Zoho CRM with any tool side by side →
Also Ranked In
Zoho CRM is ranked in 22 of our directories; the 6 strongest besides CRM Software.
- #1Google Workspace for Sales Software23 tools ranked
- #2Financial Services CRM Software28 tools ranked
- #2Professional Services CRM Software33 tools ranked
- #2Customer Relationship Management - Small Business Software33 tools ranked
- #2Small Business CRM33 tools ranked
- #2Sales Force Automation Software41 tools ranked
Used Zoho CRM? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Zoho CRM for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Zoho CRM is listed in our CRM Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/zoho-crm/"><img src="https://www.itechguides.com/best/badge/zoho-crm.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update