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Head-to-head · CRM Software

Salesforce Sales Cloud vs Zoho CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Salesforce Sales Cloud #2 in CRM Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 4 of 6 features Visit Salesforce
Zoho CRM #3 in CRM Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 5 of 6 features Visit Zoho CRM

Salesforce Sales Cloud leads on 0 checks, Zoho CRM on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Sales Cloud · 9.3/10
  • Lowest starting priceZoho CRM · $14/user/mo
  • Free planboth
  • Free trialboth
  • Most featuresZoho CRM · 5 of 6

Salesforce Sales Cloud scores higher on our rubric for crm software: 9.3 against 9.2 out of 10; our editors rank them #2 and #3.

Zoho CRM is cheaper to start at $14/user/mo against $25/user/mo.

Salesforce Sales Cloud is the better fit for mature teams needing advanced sales operations. Zoho CRM is the better fit for teams wanting broad CRM value with automation.

  • Salesforce Sales Cloud fits best

    Mature teams needing advanced sales operations

  • Zoho CRM fits best

    Teams wanting broad CRM value with automation

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Salesforce Sales Cloud 9.3/10 Visit ↗ Zoho CRM 9.2/10 Visit ↗
At a glance
Editor score 9.3 9.2
Ranking #2 in CRM Software #3 in CRM Software
Best for Mature teams needing advanced sales operations Teams wanting broad CRM value with automation
Pricing model Free plan + paid Free plan + paid
Starting price $25/user/mo $14/user/mo (best)
Free plan ✓ ✓
Free trial ✓ ✓
Free trial length 30 days · no card needed 15 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Phone, Community, Docs · 24/7 Email, Live chat, Phone, Tickets, Community, Docs
Integrations 10 integrations 1,100+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Salesforce Sales Cloud 4/6 · Zoho CRM 5/6
Visual sales pipeline Not checked yet ✓ (best)
Email sync ✓ ✓
Marketing automation ✓ ✓
AI features ✓ ✓
Mobile app ✓ ✓
Open source Not checked yet Not checked yet
Our review
Pros
  • Covers leads, accounts, contacts, opportunities, pipelines, and forecasts
  • Includes AI features, mobile apps, APIs, dashboards, and email capture
  • Connects with Gmail, Outlook, Slack, Jira, DocuSign, and Google Workspace
  • Forever-free plan supports up to 3 users
  • Automation, marketing, analytics, AI, mobile, and API coverage
  • Annual plans start at $14 per user per month
Cons
  • Advanced automation and customization begin in higher-priced tiers
  • Paid plans rise from $25 to $550 per user monthly
  • The broad feature set may exceed the needs of simple sales teams
  • The free plan is limited to 3 users
  • Advanced and enterprise capabilities require paid tiers
  • Pricing varies by billing cycle, region, and currency
Our verdict

Salesforce Sales Cloud is a cloud CRM for sales teams managing leads, accounts, contacts, opportunities, activities, and pipelines. It is suited to organizations that need forecasting, reports, dashboards, email integration, mobile access,…

Read the review →

Zoho CRM is a cloud-based customer relationship management platform for sales teams and customer-facing organizations. It brings together lead, contact, account, and deal management with multi-stage sales pipelines, email history,…

Read the review →
  1. Salesforce Sales CloudCRM Software 9.3Free plan · 30-day trial
  2. Zoho CRMCRM Software 9.2Free plan · 15-day trial

Strengths and trade-offs

  • Salesforce Sales Cloud — where it wins

    • Covers leads, accounts, contacts, opportunities, pipelines, and forecasts
    • Includes AI features, mobile apps, APIs, dashboards, and email capture
    • Connects with Gmail, Outlook, Slack, Jira, DocuSign, and Google Workspace

    Where it doesn't

    • Advanced automation and customization begin in higher-priced tiers
    • Paid plans rise from $25 to $550 per user monthly
    • The broad feature set may exceed the needs of simple sales teams

  • Zoho CRM — where it wins

    • Forever-free plan supports up to 3 users
    • Automation, marketing, analytics, AI, mobile, and API coverage
    • Annual plans start at $14 per user per month

    Where it doesn't

    • The free plan is limited to 3 users
    • Advanced and enterprise capabilities require paid tiers
    • Pricing varies by billing cycle, region, and currency
  • Salesforce Sales Cloud9.3/10 · Free plan · 30-day trial

    A broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.

    Visit SalesforceFull verdict →
  • Zoho CRM9.2/10 · Free plan · 15-day trial

    A broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.

    Visit Zoho CRMFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update