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Head-to-head · CRM Software

Salesforce Sales Cloud vs Freshsales

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Salesforce Sales Cloud #2 in CRM Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 4 of 6 features Visit Salesforce
Freshsales #6 in CRM Software 8.9/10 Free plan · 21-day trial Free planFree trial✓ 4 of 6 features Visit Freshsales

Salesforce Sales Cloud leads on 0 checks, Freshsales on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Sales Cloud · 9.3/10
  • Lowest starting priceFreshsales · $9/user/mo
  • Free planboth
  • Free trialboth

Salesforce Sales Cloud scores higher on our rubric for crm software: 9.3 against 8.9 out of 10; our editors rank them #2 and #6.

Freshsales is cheaper to start at $9/user/mo against $25/user/mo.

Salesforce Sales Cloud is the better fit for mature teams needing advanced sales operations. Freshsales is the better fit for small sales teams needing calling and AI.

  • Salesforce Sales Cloud fits best

    Mature teams needing advanced sales operations

  • Freshsales fits best

    Small sales teams needing calling and AI

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Salesforce Sales Cloud 9.3/10 Visit ↗ Freshsales 8.9/10 Visit ↗
At a glance
Editor score 9.3 8.9
Ranking #2 in CRM Software #6 in CRM Software
Best for Mature teams needing advanced sales operations Small sales teams needing calling and AI
Pricing model Free plan + paid Free plan + paid
Starting price $25/user/mo $9/user/mo (best)
Free plan ✓ ✓
Free trial ✓ ✓
Free trial length 30 days · no card needed 21 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Phone, Community, Docs · 24/7 Email, Live chat, Phone, Community, Docs
Integrations 10 integrations 100+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Salesforce Sales Cloud 4/6 · Freshsales 4/6
Visual sales pipeline Not checked yet ✓ (best)
Email sync ✓ ✓
Marketing automation ✓ (best) Not checked yet
AI features ✓ ✓
Mobile app ✓ ✓
Open source Not checked yet Not checked yet
Our review
Pros
  • Covers leads, accounts, contacts, opportunities, pipelines, and forecasts
  • Includes AI features, mobile apps, APIs, dashboards, and email capture
  • Connects with Gmail, Outlook, Slack, Jira, DocuSign, and Google Workspace
  • Free plan supports CRM access for up to three users
  • Built-in phone, chat, WhatsApp, SMS, and email communication
  • Freddy AI adds contact scoring and deal insights
Cons
  • Advanced automation and customization begin in higher-priced tiers
  • Paid plans rise from $25 to $550 per user monthly
  • The broad feature set may exceed the needs of simple sales teams
  • The Free plan is limited to three users
  • Monthly billing costs more than annual billing at each paid tier
  • Advanced controls such as audit logs start on Enterprise
Our verdict

Salesforce Sales Cloud is a cloud CRM for sales teams managing leads, accounts, contacts, opportunities, activities, and pipelines. It is suited to organizations that need forecasting, reports, dashboards, email integration, mobile access,…

Read the review →

Freshsales is a cloud-based CRM from Freshworks for sales teams and growing businesses. It brings contacts, accounts, activities, communications, deals, pipelines, forecasting, reports, and customer context into one system. Sales teams can…

Read the review →
  1. Salesforce Sales CloudCRM Software 9.3Free plan · 30-day trial
  2. FreshsalesCRM Software 8.9Free plan · 21-day trial

Strengths and trade-offs

  • Salesforce Sales Cloud — where it wins

    • Covers leads, accounts, contacts, opportunities, pipelines, and forecasts
    • Includes AI features, mobile apps, APIs, dashboards, and email capture
    • Connects with Gmail, Outlook, Slack, Jira, DocuSign, and Google Workspace

    Where it doesn't

    • Advanced automation and customization begin in higher-priced tiers
    • Paid plans rise from $25 to $550 per user monthly
    • The broad feature set may exceed the needs of simple sales teams

  • Freshsales — where it wins

    • Free plan supports CRM access for up to three users
    • Built-in phone, chat, WhatsApp, SMS, and email communication
    • Freddy AI adds contact scoring and deal insights

    Where it doesn't

    • The Free plan is limited to three users
    • Monthly billing costs more than annual billing at each paid tier
    • Advanced controls such as audit logs start on Enterprise
  • Salesforce Sales Cloud9.3/10 · Free plan · 30-day trial

    A broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.

    Visit SalesforceFull verdict →
  • Freshsales8.9/10 · Free plan · 21-day trial

    A flexible CRM for small sales teams that need calling, AI, and pipeline tools.

    Visit FreshsalesFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update