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Head-to-head · CRM Software

HubSpot CRM vs Freshsales

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score HubSpot CRM #1 in CRM Software 9.4/10 Free plan · 14-day trial Free planFree trial✓ 5 of 6 features Visit HubSpot
Freshsales #6 in CRM Software 8.9/10 Free plan · 21-day trial Free planFree trial✓ 4 of 6 features Visit Freshsales

HubSpot CRM leads on 0 checks, Freshsales on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHubSpot CRM · 9.4/10
  • Free planboth
  • Free trialboth
  • Most featuresHubSpot CRM · 5 of 6

HubSpot CRM scores higher on our rubric for crm software: 9.4 against 8.9 out of 10; our editors rank them #1 and #6.

HubSpot CRM is the better fit for free CRM with an approachable ecosystem. Freshsales is the better fit for small sales teams needing calling and AI.

  • HubSpot CRM fits best

    Free CRM with an approachable ecosystem

  • Freshsales fits best

    Small sales teams needing calling and AI

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature HubSpot CRM 9.4/10 Visit ↗ Freshsales 8.9/10 Visit ↗
At a glance
Editor score 9.4 8.9
Ranking #1 in CRM Software #6 in CRM Software
Best for Free CRM with an approachable ecosystem Small sales teams needing calling and AI
Pricing model Free plan + paid Free plan + paid
Starting price — $9/user/mo
Free plan ✓ ✓
Free trial ✓ ✓
Free trial length 14 days 21 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Live chat, Community, Docs Email, Live chat, Phone, Community, Docs
Compliance SOC 2, GDPR, SSO/SAML SOC 2, ISO 27001, GDPR
Integrations 1,800+ integrations 100+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features HubSpot CRM 5/6 · Freshsales 4/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation ✓ (best) Not checked yet
AI features ✓ ✓
Mobile app ✓ ✓
Open source — Not checked yet
Our review
Pros
  • Free plan includes contacts, deals, quotes, chat, and meeting scheduling
  • Supports Gmail and Outlook inbox synchronization plus email tools
  • Available on web, iOS, Android, and API with third-party integrations
  • Free plan supports CRM access for up to three users
  • Built-in phone, chat, WhatsApp, SMS, and email communication
  • Freddy AI adds contact scoring and deal insights
Cons
  • Advanced automation and forecasting require paid Sales Hub tiers
  • The platform spans many functions beyond core CRM needs
  • Paid tiers introduce credits and multiple capability levels to compare
  • The Free plan is limited to three users
  • Monthly billing costs more than annual billing at each paid tier
  • Advanced controls such as audit logs start on Enterprise
Our verdict

HubSpot CRM brings customer records, company data, activities, deals, tasks, communication history, and reporting into one cloud platform. It is designed for startups, small businesses, growing teams, and enterprises that want a CRM…

Read the review →

Freshsales is a cloud-based CRM from Freshworks for sales teams and growing businesses. It brings contacts, accounts, activities, communications, deals, pipelines, forecasting, reports, and customer context into one system. Sales teams can…

Read the review →
  1. HubSpot CRMCRM Software 9.4Free plan · 14-day trial
  2. FreshsalesCRM Software 8.9Free plan · 21-day trial

Strengths and trade-offs

  • HubSpot CRM — where it wins

    • Free plan includes contacts, deals, quotes, chat, and meeting scheduling
    • Supports Gmail and Outlook inbox synchronization plus email tools
    • Available on web, iOS, Android, and API with third-party integrations

    Where it doesn't

    • Advanced automation and forecasting require paid Sales Hub tiers
    • The platform spans many functions beyond core CRM needs
    • Paid tiers introduce credits and multiple capability levels to compare

  • Freshsales — where it wins

    • Free plan supports CRM access for up to three users
    • Built-in phone, chat, WhatsApp, SMS, and email communication
    • Freddy AI adds contact scoring and deal insights

    Where it doesn't

    • The Free plan is limited to three users
    • Monthly billing costs more than annual billing at each paid tier
    • Advanced controls such as audit logs start on Enterprise
  • HubSpot CRM9.4/10 · Free plan · 14-day trial

    A capable free CRM with contact, deal, email, AI, mobile, and integration coverage.

    Visit HubSpotFull verdict →
  • Freshsales8.9/10 · Free plan · 21-day trial

    A flexible CRM for small sales teams that need calling, AI, and pipeline tools.

    Visit FreshsalesFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update