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Head-to-head · CRM Software

Freshworks CRM vs Freshsales

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Freshworks CRM #4 in CRM Software 9.1/10 Free plan · 21-day trial Free planFree trial✓ 5 of 6 features Visit Freshworks CRM
Freshsales #6 in CRM Software 8.9/10 Free plan · 21-day trial Free planFree trial✓ 4 of 6 features Visit Freshsales

Freshworks CRM leads on 0 checks, Freshsales on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshworks CRM · 9.1/10
  • Free planboth
  • Free trialboth
  • Most featuresFreshworks CRM · 5 of 6

Freshworks CRM scores higher on our rubric for crm software: 9.1 against 8.9 out of 10; our editors rank them #4 and #6.

Freshworks CRM is the better fit for affordable all-in-one sales and marketing CRM. Freshsales is the better fit for small sales teams needing calling and AI.

  • Freshworks CRM fits best

    Affordable all-in-one sales and marketing CRM

  • Freshsales fits best

    Small sales teams needing calling and AI

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Side by side

Feature Freshworks CRM 9.1/10 Visit ↗ Freshsales 8.9/10 Visit ↗
At a glance
Editor score 9.1 8.9
Ranking #4 in CRM Software #6 in CRM Software
Best for Affordable all-in-one sales and marketing CRM Small sales teams needing calling and AI
Pricing model Free plan + paid Free plan + paid
Starting price $9/user/mo $9/user/mo
Free plan ✓ ✓
Free trial ✓ ✓
Free trial length 21 days · no card needed 21 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Community, Docs Email, Live chat, Phone, Community, Docs
Compliance 2FA SOC 2, ISO 27001, GDPR
Integrations 100+ integrations 100+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Freshworks CRM 5/6 · Freshsales 4/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation ✓ (best) Not checked yet
AI features ✓ ✓
Mobile app ✓ ✓
Open source Not checked yet Not checked yet
Our review
Pros
  • Free plan supports up to 3 users
  • Combines sales pipelines, marketing automation, and communications
  • Includes mobile offline access, AI, and broad integrations
  • Free plan supports CRM access for up to three users
  • Built-in phone, chat, WhatsApp, SMS, and email communication
  • Freddy AI adds contact scoring and deal insights
Cons
  • Advanced capabilities require Pro or Enterprise plans
  • Paid pricing shown applies to annual billing
  • Feature breadth may exceed the needs of narrowly focused teams
  • The Free plan is limited to three users
  • Monthly billing costs more than annual billing at each paid tier
  • Advanced controls such as audit logs start on Enterprise
Our verdict

Freshworks CRM is a sales and marketing CRM for startups, small and medium-sized businesses, growing companies, and larger organizations. Delivered through Freshsales and Freshsales Suite, it brings together contact and account management,…

Read the review →

Freshsales is a cloud-based CRM from Freshworks for sales teams and growing businesses. It brings contacts, accounts, activities, communications, deals, pipelines, forecasting, reports, and customer context into one system. Sales teams can…

Read the review →
  1. Freshworks CRMCRM Software 9.1Free plan · 21-day trial
  2. FreshsalesCRM Software 8.9Free plan · 21-day trial

Strengths and trade-offs

  • Freshworks CRM — where it wins

    • Free plan supports up to 3 users
    • Combines sales pipelines, marketing automation, and communications
    • Includes mobile offline access, AI, and broad integrations

    Where it doesn't

    • Advanced capabilities require Pro or Enterprise plans
    • Paid pricing shown applies to annual billing
    • Feature breadth may exceed the needs of narrowly focused teams

  • Freshsales — where it wins

    • Free plan supports CRM access for up to three users
    • Built-in phone, chat, WhatsApp, SMS, and email communication
    • Freddy AI adds contact scoring and deal insights

    Where it doesn't

    • The Free plan is limited to three users
    • Monthly billing costs more than annual billing at each paid tier
    • Advanced controls such as audit logs start on Enterprise

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update