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Head-to-head · CRM Software

Freshworks CRM vs Pipedrive

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Freshworks CRM #4 in CRM Software 9.1/10 Free plan · 21-day trial Free planFree trial✓ 5 of 6 features Visit Freshworks CRM
Pipedrive #7 in CRM Software 8.8/10 14-day trial Free trial✓ 5 of 6 features Visit Pipedrive

Freshworks CRM leads on 1 check, Pipedrive on 0, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshworks CRM · 9.1/10
  • Free planonly Freshworks CRM
  • Free trialboth

Freshworks CRM scores higher on our rubric for crm software: 9.1 against 8.8 out of 10; our editors rank them #4 and #7.

Freshworks CRM offers free plan; Pipedrive doesn't.

Freshworks CRM is the better fit for affordable all-in-one sales and marketing CRM. Pipedrive is the better fit for focused sales teams prioritizing pipeline execution.

  • Freshworks CRM fits best

    Affordable all-in-one sales and marketing CRM

  • Pipedrive fits best

    Focused sales teams prioritizing pipeline execution

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshworks CRM 9.1/10 Visit ↗ Pipedrive 8.8/10 Visit ↗
At a glance
Editor score 9.1 8.8
Ranking #4 in CRM Software #7 in CRM Software
Best for Affordable all-in-one sales and marketing CRM Focused sales teams prioritizing pipeline execution
Pricing model Free plan + paid Paid
Starting price $9/user/mo —
Free plan ✓ (best) —
Free trial ✓ ✓
Free trial length 21 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Community, Docs Email, Live chat, Phone · 24/7
Compliance 2FA SOC 2, ISO 27001, GDPR, 2FA, SSO/SAML
Integrations 100+ integrations 500+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market
Features Freshworks CRM 5/6 · Pipedrive 5/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation ✓ ✓
AI features ✓ ✓
Mobile app ✓ ✓
Open source Not checked yet Not checked yet
Our review
Pros
  • Free plan supports up to 3 users
  • Combines sales pipelines, marketing automation, and communications
  • Includes mobile offline access, AI, and broad integrations
  • Customizable visual pipelines keep leads, deals and activities organized.
  • 500+ integrations plus Gmail and Outlook email synchronization.
  • Automation, forecasting and AI tools support repeatable sales workflows.
Cons
  • Advanced capabilities require Pro or Enterprise plans
  • Paid pricing shown applies to annual billing
  • Feature breadth may exceed the needs of narrowly focused teams
  • There is no free plan for teams seeking a no-cost CRM option.
  • Advanced capabilities require higher paid tiers.
  • The product is centered on sales execution rather than broad business operations.
Our verdict

Freshworks CRM is a sales and marketing CRM for startups, small and medium-sized businesses, growing companies, and larger organizations. Delivered through Freshsales and Freshsales Suite, it brings together contact and account management,…

Read the review →

Pipedrive is a web-based sales CRM for small and medium-sized businesses that need a clear view of leads, deals, contacts and activities. Its customizable visual pipelines put sales execution at the center, while reporting, revenue…

Read the review →
  1. Freshworks CRMCRM Software 9.1Free plan · 21-day trial
  2. PipedriveCRM Software 8.814-day trial

Strengths and trade-offs

  • Freshworks CRM — where it wins

    • Free plan supports up to 3 users
    • Combines sales pipelines, marketing automation, and communications
    • Includes mobile offline access, AI, and broad integrations

    Where it doesn't

    • Advanced capabilities require Pro or Enterprise plans
    • Paid pricing shown applies to annual billing
    • Feature breadth may exceed the needs of narrowly focused teams

  • Pipedrive — where it wins

    • Customizable visual pipelines keep leads, deals and activities organized.
    • 500+ integrations plus Gmail and Outlook email synchronization.
    • Automation, forecasting and AI tools support repeatable sales workflows.

    Where it doesn't

    • There is no free plan for teams seeking a no-cost CRM option.
    • Advanced capabilities require higher paid tiers.
    • The product is centered on sales execution rather than broad business operations.

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update