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Head-to-head · CRM Software

Freshworks CRM vs Microsoft Dynamics 365 Sales

  • Updated Oct 2026
  • Both researched from official sources
  • 9 checks side by side
Higher score Freshworks CRM #4 in CRM Software 9.1/10 Free plan · paid from $9/user/mo (annual) · 21-day trial Free planFree trial✓ 5 of 6 features Visit Freshworks CRM
Microsoft Dynamics 365 Sales #5 in CRM Software 9.0/10 From $65/user/mo (annual) · 30-day trial Free trial✓ 5 of 6 features Visit Microsoft

Freshworks CRM leads on 2 checks, Microsoft Dynamics 365 Sales on 0, and 7 are even. Who comes out ahead on the 9 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshworks CRM · 9.1/10
  • Lowest starting priceFreshworks CRM · $9/user/mo
  • Free planonly Freshworks CRM
  • Free trialboth

Freshworks CRM scores higher on our rubric for crm software: 9.1 against 9.0 out of 10; our editors rank them #4 and #5.

Freshworks CRM offers free plan; Microsoft Dynamics 365 Sales doesn't. Freshworks CRM is cheaper to start at $9/user/mo against $65/user/mo.

Freshworks CRM is the better fit for affordable all-in-one sales and marketing CRM. Microsoft Dynamics 365 Sales is the better fit for microsoft ecosystem enterprise sales teams.

  • Freshworks CRM fits best

    Affordable all-in-one sales and marketing CRM

  • Microsoft Dynamics 365 Sales fits best

    Microsoft ecosystem enterprise sales teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Freshworks CRM 9.1/10 Visit ↗ Microsoft Dynamics 365 Sales 9.0/10 Visit ↗
At a glance
Editor score 9.1 9.0
Ranking #4 in CRM Software #5 in CRM Software
Best for Affordable all-in-one sales and marketing CRM Microsoft ecosystem enterprise sales teams
Pricing model Free plan + paid Paid
Starting price $9/user/mo (best) $65/user/mo
Free plan ✓ (best) —
Free trial ✓ ✓
Free trial length 21 days · no card needed 30 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Community, Docs Tickets, Community, Docs
Integrations 100+ integrations 10 integrations
Built for Solo, Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Freshworks CRM 5/6 · Microsoft Dynamics 365 Sales 5/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation ✓ ✓
AI features ✓ ✓
Mobile app ✓ ✓
Open source Not checked yet —
Our review
Pros
  • Free plan supports up to 3 users
  • Combines sales pipelines, marketing automation, and communications
  • Includes mobile offline access, AI, and broad integrations
  • Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
  • Forecasting, pipeline management, scoring, conversation intelligence, and AI
  • Web, iOS, Android, and API access support distributed sales teams
Cons
  • Advanced capabilities require Pro or Enterprise plans
  • Paid pricing shown applies to annual billing
  • Feature breadth may exceed the needs of narrowly focused teams
  • Starts at $65 per user per month with annual billing
  • No permanent free plan; the free offering is a 30-day trial
  • Advanced AI and customization require higher-priced editions
Our verdict

Freshworks CRM is a sales and marketing CRM for startups, small and medium-sized businesses, growing companies, and larger organizations. Delivered through Freshsales and Freshsales Suite, it brings together contact and account management,…

Read the review →

Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations that need structured account, contact, lead, opportunity, quote, order, invoice, campaign, and forecast management. It is particularly suited to enterprise…

Read the review →
  1. Freshworks CRMCRM Software 9.1Free plan · paid from $9/user/mo (annual) · 21-day trial
  2. Microsoft Dynamics 365 SalesCRM Software 9.0From $65/user/mo (annual) · 30-day trial

Strengths and trade-offs

  • Freshworks CRM — where it wins

    • Free plan supports up to 3 users
    • Combines sales pipelines, marketing automation, and communications
    • Includes mobile offline access, AI, and broad integrations

    Where it doesn't

    • Advanced capabilities require Pro or Enterprise plans
    • Paid pricing shown applies to annual billing
    • Feature breadth may exceed the needs of narrowly focused teams

  • Microsoft Dynamics 365 Sales — where it wins

    • Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
    • Forecasting, pipeline management, scoring, conversation intelligence, and AI
    • Web, iOS, Android, and API access support distributed sales teams

    Where it doesn't

    • Starts at $65 per user per month with annual billing
    • No permanent free plan; the free offering is a 30-day trial
    • Advanced AI and customization require higher-priced editions
  • Freshworks CRM9.1/10 · Free plan · paid from $9/user/mo (annual) · 21-day trial

    An affordable CRM combining sales pipelines, marketing automation, communications, and AI.

    Visit Freshworks CRMFull verdict →
  • Microsoft Dynamics 365 Sales9.0/10 · From $65/user/mo (annual) · 30-day trial

    A deep Microsoft-aligned CRM for enterprise sales teams that can justify its higher price.

    Visit MicrosoftFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Guides on CRM software

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update